BIOGRAPHY

Kristine Nissen Bradley

Principal, Firefly Consulting, Austin, TX, USA

Kristine is a Master Black Belt with over twenty years’ experience in all areas of business process excellence and design. She has demonstrated expertise in Six Sigma, Lean, Kaizen, Design for Six Sigma, Project Management, strategic planning, cost reduction, simulation and statistical modeling.

She is the co-author of Innovating Lean Six Sigma – A strategic guide to deploying the world’s most effective business process improvement process (McGraw Hill, 2016). She has authored numerous training curriculums including Lean Six Sigma Green Belt and Black Belt for Operations and Business Processes, as well as Design for Lean Six Sigma.

Kristine has successfully implemented Lean and Six Sigma techniques within financial services, global logistics/distribution, healthcare, manufacturing, medical device, aerospace, electronics, retail and service companies ranging from $400M to $40B in annual revenue.

Sample Accomplishments:

• Managed a Lean Six Sigma deployment at a $10B Managed Care Organization. Deployment involved training leadership in LSS methods, implementing Business Process Management methods, training and coaching Green Belts to focus on specific improvement opportunities and executing multiple internal consulting projects to provide rapid results on some critical cross departmental issues. Program returned 10X investment in first year.

• Led strategic process development for a major insurance corporation’s transformational redesign. Developed and delivered curriculum to transfer the Customer Centric Business Design methodology to develop internal process expertise.

• Led numerous hospital based projects related to cycle time reduction (emergency department wait, pharmacy medication delivery and lab result delivery) and patient care improvement (reduction of surgical site infections, nurse time availability on floor, and supply availability to staff).

Kristine holds an MBA from Duke University – Fuqua School of Business and earned the distinction of Fuqua Scholar. Additionally, she holds an MSc in Mechanical Engineering and a BS in Industrial Engineering from Texas A&M University.


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