March 13-14, 2019  Hyatt Regency San Antonio Riverwalk, San Antonio, TX USA

Lean Six Sigma for Advanced Users



Dawn Toussaint 

UX Strategist, Vanguard, Valley Forge, USA

Dawn Toussaint joined Vanguard, one of the world's largest investment management companies, in 2000. Early in her career, as a UX Designer, she evolved both B2C and B2B brand touch points through emerging technologies. In her current role, as a UX Strategist, Ms. Toussaint focuses on the marriage of human-centered design and business strategy; leveraging both qualitative and quantitative data to inform and deliver service opportunities.

Being a creative professional, Ms. Toussaint decided to take an unconventional approach to personal development. In 2010, she accepted a nomination to pursue a Six Sigma Black Belt certification. This opportunity lead her on a 2 year rotational path, supporting strategic initiatives across all divisions of Vanguard, and culminating in a 4 year deployment supporting the operational design and delivery of Vanguard’s Personal Advisor Services.

As a lifelong learner, in addition to her AST from Hussian College, Ms. Toussaint holds a number of technical certifications. Attaining her CSSBB in 2012 from Villanova University, she’s enjoyed exploring the application of the methodologies, tools, and techniques in non-traditional ways. In addition to her work at Vanguard, she specifically enjoys leveraging entrepreneurial and social media platforms as testing grounds for new ideas, and a means to continue to broaden the application of her skills.


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