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A Winning Combination: Human Centered Design and Performance Improvement

Presenter: Dennis Deas, Managing Director, Kaiser Permenante, Denver, CO, USA

Co-Presenter: Bryan Collins, MBB, Kaiser Permenante, San Francisco, CA, USA

Keywords: Human Centered Design, Process Improvement, Healthcare

Industry: Healthcare

Level: Intermediate


ABSTRACT

Performance improvement methodologies can be considered as the backbone of healthcare quality and patient safety improvements occurring over the past two decades. Healthcare organizations pursue excellence by systematically identifying improvement opportunities and implementing initiatives to eliminate defects and enhance existing care processes and pathways.

Over the years, as the concepts, principles, tools and techniques of various improvement methodologies demonstrated their value in a wide range of disciplines and organizations, they began to be codified into easily taught and implemented packages designed for either a particular system or for a particular audience of practitioners. Chief among these are:

• Dr. W. Edwards Deming – System of Profound Knowledge

• Joseph Juran – Pareto Principle and Juran Trilogy

• Taichii Ohno – Toyota Production System (5 core principles)

What ALL these approaches are in agreement with is that the key focus in any effort to improve a system, its processes, or its results/products/services is to begin with the patient, the customer, the people doing the work. Human-centered design (HCD) supports PI and allows a more complete understanding of people and supports patients, family members, staff, and providers in collaborating to understand ambiguous challenges and develop innovative solutions to address them.

This presentation will answer how organizations can successfully leverage both systems-based change management from performance improvement and human-centered approaches to understanding problems and finding solutions.


Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

Call for Proposals

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

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