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Accountability Breeds Response-Ability - What's Your Policy?

Presenter: Madhura Chandak Bajaj, Executive Director - Clinical Integration, JPS Health Network, Fort Worth, TX, USA

Keywords: Clinical Documentation, Optimization, Chart Deficiency, Physicians

Industry: Healthcare

Level: Intermediate


ABSTRACT

The business of Health Care is fascinating! At times, it poses unique and somewhat convoluted challenges to its customers and stakeholders. This presentation provides key insights into JPS Health Network’s journey to effective chart deficiency management using Lean principles and the DMAIC process. The team’s success story underscores the power of healthy and rigorous dynamics between people and process leading to astonishing triumphs in performance.

Reducing the volume and age of outstanding open encounters is a problem that every healthcare organization faces on a daily basis. An open encounter is a patient visit wherein notes in a patient’s chart are incomplete. Typically, this is due to missing elements in the clinical documentation. When documentation is incomplete, quality of patient care, patient relations, and financial reimbursement are impacted.

The presentation offers insights into the team’s out-of-the-box ideas and uncharted routes to create high visibility, enhanced support, and development of heavily engaged teams. The approach emphasizes the importance of trust building and engaging subject matter experts. JPS’ Health Information Management (HIM) team partnered with the clinical providers, medical staff committees and information technology (IT) and reporting teams. The team created a culture of trust between the administration and medical staff. Extensive root cause analysis, accurate and valid data analytics, effective communication and process measures have resulted into dramatic reduction in outstanding open encounters. Through accountability and non-punitive collaboration, the team has sustained the gain! The strategy has led to higher medical record completion rates; ultimately enhancing the quality of patient care and financial stewardship. The success roadmap with Lean and DMAIC highlights the significance of “putting people first” and “meeting people where they are” while leading change with a diverse group of stakeholders.


Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

Call for Proposals

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

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