LEAN SIX SIGMA WORLD CONFERENCE
Achieving Operational Excellence – Create the Conditions for Engagement and Transition from Defense to Offense
Presenter: Scott Favreau, Sr. Business Process Consultant, Competitive Solutions, Inc., Alpharetta, GA, USA
Keywords: Engagement, Accountability, Management
Achieving Operational Excellence – “Create the Conditions for Engagement” and transition from Defense to Offense To truly understand Operational Excellence is to connect with the fact that in order to be on the path of delivering and sustaining high levels of performance, you must “Create the Conditions” to Engage All Employees across the organization. It is imperative that everyone is aligned and “in the game!” This can be especially challenging, given the current situation and diverse work dynamics. Now is the time to leverage the Non-Negotiable systems and processes required to move from a position of Defense to Offense both organizationally and from a leadership execution standpoint. Specifically, taking a closer look at the key elements that drive the proper conditions for engagement will have you reflecting internally on specific opportunities: • Creating a Sustainable way of driving Performance throughout your Entire Team/Organization • Driving Strategic Alignment and sense of Mutual Purpose • Moving from a position of Defense to Offense, transitioning from “Firefighting” Mode • Driving a high level of Engagement and demonstrating Accountability • Being Intentional and Transparent with Communication • Rallying around your Top Priorities and ensuring people are working on the Right Things at the Right time • Demonstrating the right Mindsets and Behaviors that over time quite naturally become your Standardized “Way of Work” Operating Model.