LEAN SIX SIGMA WORLD CONFERENCE
Director Engineering Services, Flex Ltd, Louisville, KY, USA
Mark Adams is the Director of Engineering Services at Flex Ltd, a Sketch-to-Scale company. At Flex, Mark is the head of quality and continuous improvement for the Energy division working with technologies such as Photovoltaic (Solar) Modules and Trackers, Inverters, PCBA, and Meters in fields such as renewable energy, Oil & Gas, and utilities; a $2B per year division. In addition, Mark also supports the Industrial & Emerging Industries Segment, parent to the Energy division, as the Director of Customer Satisfaction. Here Mark analyzes customer feedback and works with account teams to drive positive change and increased customer engagement for the $19B per year segment.
Since joining Flex in 2015, Mark’s tenacity to drive excellence and achieve customer satisfaction has led to more than $13.8M hard dollar savings in over 250 initiatives. Mark and his team have been at the forefront working with account managers and site Customer Focus Teams to lead, consult, and support accounts with a boots on the ground mentality.
Prior to joining Flex, Mark drove strategy and continuous improvement operations for the world’s largest United States Air Force Fighter Base where he developed continuous improvement implementation methodologies saving $10M per year while training over 1,000 personnel at all levels. Further, Mark continues to serve the Air Force in a reserve capacity supporting mobility operations. His work with large aircraft inspections and repair has led to his team’s earning national recognition from the Chief of Staff of the Air Force.
Mark is presently earning his Executive MBA jointly held by the University of Kentucky and University of Louisville, and earned his Bachelors of Science in Management from Wayland Baptist University. He is Lean Six Sigma Black Belt certified by the Department of the US Air Force.