LEAN SIX SIGMA WORLD CONFERENCE
Applying Lean Principles to Health Care
Presenter: Michael Ford, Principal, TQM Works Consulting, Port Crane, NY, USA
Keywords: Core Competency, Creativity, Critical Success Factors
Industry: General Audience/Keynote
LEAN manufacturing concepts have revolutionized the global economy, as manufacturers eliminate waste and find ways to do more with less. The health care environment is similarly challenged, as health care agencies try to strike a balance among conflicting realities: constrained budgets; an aging population; labor shortages; insurance company policies and regulatory interference.
The obvious solution is to apply lean principles to health care operations. This presentation discusses a variety of opportunities that exist to increase the speed and quality of patient care while maintaining, or even reducing, costs. Attendees will learn:
• The hospital-factory analogy
• How to use a “Bill of Service” to generate requirements
• Means to eliminate waste
• How to implement flow
• The dramatic need for culture change
• How to focus on the voice of the customer
This presentation is appropriate for health care professionals as well as business professionals and will appeal to the public as we are all health care consumers.