LSS World
ABSTRACTS ARCHIVE
WS-Black Belt, Master Black Belt, and Green Belt Refresher Workshop

Faculty

Bryan Collins, MBB, Kaiser Permanente, San Francisco, CA, USA

Bryan Collins is a Six Sigma Master Black Belt in the San Francisco Bay Area. He is instrumental in coaching, mentoring and supporting the Kaiser Permanente organization. Bryan comes to Kaiser with over 15 years of experience, delivering results for various clients and organizations such as McKesson, Microsoft Corp., IBM, General Motors, Amazon.com, NBC Universal, Comcast, Time Warner Inc., United Parcel Service, AT&T, Sprint, and ABB, to name a few.

Bryan has served as a key liaison between business and technology providers, forging business ideas into concrete requirements and solutions, focusing the majority of his time helping clients to improve business/financial processes (HR, Finance, Accounting, Payroll, Logistics, Supply Chain Management). Bryan is skilled at implementing software systems and efficient business and IT controls, establishing effective documentation, and ensuring compliance with regulatory obligations. He is a highly motivated business partner with a reputation as a dynamic, innovative professional with a proven track record in designing, developing, and delivering successful cost-effective, high-performance business processes, technology and information systems solutions for his clients.

Bryan holds a BS and an MS in Computer Information Systems and holds his Project Management Professional (PMP), Certified Business Analyst Professional (CBAP), and Lean Six Sigma Master Black Belt (CSSMBB) certifications. Also, Bryan is an active member of the National Association of Black Accountants.

Thomas J VanEimeren, is an accomplished Lean Sigma Black Belt & holds the position of Global Lean Sigma Continuous Process Improvement Manager for Arrow Electronics, Global Business Operations.

Thomas currently leads Arrows’ world class 5S program managing and mentoring 75 Global 5S facility leaders and owner of the Global Dashboard. Thomas drives lean sigma deployment globally inclusive of leading, consulting, mentoring & coaching leaders of tactical & strategic transformational improvement projects within Arrow's global business operations. Thomas is always developing innovative tools and pioneering approaches for lean sigma to drive excitement, deeper engagement and culture transformation. Thomas was project leader of two award winning CPI programs: Arrow Lean Sigma Global Olympics & Arrow’s Lean Sigma Drones. Both achieving back to back (2016 & 2017) Lean Sigma Innovation of the Year awards at the Lean and Six Sigma World Conference. These programs continue to gain momentum & continue to generate excellent results for Arrow. Thomas has been Arrow’s Global Lean Sigma continuous process improvement leader for the last 10 years of his 22-year tenure with the company. He has led over 220 continuous process improvement events during that time. He is a member of the Lean Benchmarking Council, Society of Manufacturing Engineers and APICS

Thomas was recognized and published as number 21 in the “Top 25 Global Lean Sigma Practitioners”, May 2016 issue of The Lean Management Journal a global business-improvement magazine covering lean, operational excellence and continuous improvement

Thomas resides in Mesa, AZ with his wife & identical twin 11yr old boys. When not getting people excited about Lean & Six Sigma, Thomas enjoys travelling, coaching his sons’ tackle & flag football teams, doing charitable work & riding his Harley Davidson motorcycle to and from the office.

Black Belt, Master Black Belt, and Green Belt Refresher Workshop

Friday, March 15, 2019
8 AM – 4 PM; 0.7 CEU

Presented by Bryan Collins, Director of Performance Improvement, Kaiser Permanente, San Francisco, CA, USA

and Thomas Jay Van Eimeren, Global Continuous Process Improvement Manager, Arrow Electronics, Inc, Mesa, AZ, USA

DESCRIPTION

In the age of System Automation and Big Data the proliferation of Lean, Six Sigma, and Lean Six Sigma continue to expand worldwide to every type of organization and industry. Experienced practitioners and belts continue to be in high demand, not only to lead projects but to promote and enable critical thinking and process analysis skillsets within the organization. Roles like Value Stream Manager, Kaizen Event Leader, Black Belt, Green Belt and others are now commonplace.

As one would expect, organizations want to tailor improvement and training to their needs. The resulting variation in terminology, training, certification, and applications has led to inconsistency in performance and success (both positive and negative) by both individuals and organizations. Lean and Six Sigma deployment leaders experience this when hiring and building teams and practitioners when working with cross functional and external resources.

The simple answer is to provide standardization and consistency. Experienced improvement practitioners know, that to improve a situation, you need to start with a baseline standard. There are many places in which one can focus with standardization from a Lean and Six Sigma standpoint. From a manageable scope standpoint and the greatest need, a realistic and reasonable starting point is training.

Organizational Change Management is another area where training and application may be tailored to an organizations specific culture and may directly impact the success and sustainability of future performance. In this session we will also focus on best practices throughout the methodology on how to manage organizational change. At the heart of all successful projects is the buy in of the people most impacted by the change at all levels of the organization.

Big Data, Robotic Automation and sophisticated IT systems has also added complexity to how practitioners collaborate with IT, Business Intelligence and Data Scientist teams throughout the DMAIC methodology. This can be seen particularly in the measure, implement and control phases of the project. Often these team members are left out of the project until time to deploy. Impacts to buy-in, timelines and missed solution opportunities are the most common outcomes when not considering the changing dynamics in the new digital age.

This workshop will be informative, fun and highly interactive with a “Day in the Life” focus for all attendees:

Topics – including but not limited to:

• Project Scoping/Charters

• Initiation, Evolution and Finalization
• Pros & Cons of a “living document”
• Avoiding Scope Creep

• Stakeholder Analysis and Management

• Listening to Understand
• Managing Active and Passive Resistance
• Getting out of the “once and done” mindset

• Voice of the Customer

• The balance between internal and external requirements
• Knowing your customer “base”
• How to collect and get value from the information

• Value Stream Mapping Best Practices

• Qualitative Analysis and Organizational Change Management
• Waste and Value Identification
• High Level & SIPOCs
• Input, Process and Output Indicators

• Problem Statements and Root Cause Analysis

• Stopping too soon
• Removing Bias
• Collaboration with Business Intelligence and other Reporting Teams

• Data Collection/Analysis

• Making the data “speak”
• Stakeholder Analysis (Know your Audience)
• Getting an “emotional” reaction for buy-in

• Creative Thinking/Future State Mapping

• Why Different Perspectives are Important
• Avoiding Group Think
• Maximizing Solution Options
• 5S – it doesn’t just apply to the warehouse…

• Multi-Generation Planning

• Actionable First Steps
• Setting Expectations for Stakeholders
• Planning for the Future
• Generational Check Points to Project Requirements

• Implementation

• Pilots
• Planning for Communication and User Enablement
• Success Criteria
• Go/No Go Decision Points/Risk Management

• Control and Sustain – Managing the KPI’s

• People
• Process
• Systems
• Project Handoff
• Celebration

Who Should Attend

The Lean Six Sigma refresher workshop, designed for trained green belts, black belts and continuous improvement professionals will discuss and review best practices, common pitfalls and how to ensure successful project outcomes. Whether you have been practicing for years, new to the methodology or looking for a baseline starting point as a manager of a new or existing team, you will find value in this course.