LEAN SIX SIGMA WORLD CONFERENCE
Team Leader, Quality Programs, The Hospital for Sick Children, Toronto, ON, Canada
Prior to joining the Hospital for Sick Children in 2002, Zoran held several leadership positions within the aerospace, pharmaceutical, and petrochemical industries and received numerous awards for achieving breakthrough organizational performance improvements and increasing customer satisfaction. As a member of the senior leadership team, he performed corporate management system audits at manufacturing and service facilities across the United States and Canada. Zoran received a Master of Health Science degree in Occupational and Environmental Health from the University of Toronto, and Bachelor of Science degree in Environmental and Safety Engineering from the University of Tuzla. His professional qualifications also include Certified Project Management Professional (PMP), Certified Six Sigma Black Belt (CSSBB), Certified Lean Agent (CLA), Certified ASQ Manager of Quality/Organizational Excellence (ASQ-CMQOE), Quality Management System (QMS) Lead Auditor, and IQMH Accreditation Program Assessor.
Zoran is currently responsible for the development and implementation of strategic and tactical action plans to achieve and sustain the benchmark quality, safety and risk management programs in multiple clinical areas. Zoran leads process improvement initiatives to reduce waste and variation, enhance information flow, improve effectiveness and efficiency of processes, minimize patient safety risks, optimize utilization of resources, and create additional value for patients. He develops interprofessional education programs and applies Human Factors Engineering concepts and principles to improve quality of care, enhance patient experience and design robust systems that are resilient to failures and human errors. He coordinates morbidity and mortality (M&M) reviews, facilitates a collaborative team-based approach to problem solving, leads interdepartmental project teams, and applies Lean Six Sigma and Project Management knowledge and skills to meet or exceed stakeholder needs. Zoran acts as a change agent, builds structures and processes to enable innovation, writes business plans, and facilitates strategic planning process to establish a common vision, create a culture of safety and build commitment to achieve clinical, academic, and research excellence. He provides numerous academic contributions including the design, development and delivery of continuing education courses and training programs, scientific posters, educational exhibits, and presentations at international conferences. Zoran has also authored two textbooks for the Canadian Association of Medical Radiation Technologists (CAMRT) Continuing Professional Development Program: Fundamentals of Quality Management and Human Factors in Patient Safety.
As the current President of the Registered Nurses Foundation of Ontario (RNFOO), Zoran provides strategic direction, oversight, guidance, and leadership for key activities of the Foundation. RNFOO is a registered charitable organization that provides financial support for nurses and nursing students in Ontario to help them further their educational studies, conduct nursing and health care research, and support community health initiatives. Zoran also serves on the Board of Directors of the Public Health Alumni Association (PHAA), promotes fellowship among the alumni community and help foster growth and advancement in public health by advancing the values and supporting the academic mission of the University of Toronto.