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City of Dallas’ Lean Six Sigma Deployment: Perspective, Present, and Possibilities

Presenter: Joseph Kunnath, Manager,LSS Master Black Belt, City of Dallas, Dallas, TX, USA

Keywords: Lean Six Sigma Deployment, Public Service, Performance

Industry: Career Development, Government, Service

Level: Basic


ABSTRACT

The presentation demonstrates how a large U.S. city successfully implemented Lean Six Sigma, by cultivating innovation through continuous improvement systems and practices to achieve world-class economic development by empowered employees and progressive leadership committed to delivering superior customer service.

The City of Dallas (Dallas) launched its Lean Six Sigma (LSS) program in 2015 by hiring a Master Black Belt and two Black Belts. The LSS program has demonstrated how instrumental it is in the disciplined application of proven management systems and providing services to citizens more efficiently and effectively.

The City of Dallas’ Lean Six Sigma focuses on four key objectives:

1. Achieving cultural excellence in public service

2. Providing superior service

3. Developing employee-leaders, and4. Delivering tangible and intangible results through project management

Dallas’ deployment strategy relies upon Identifying opportunities for improvement, Motivating government employees, and Building knowledge and empowering employees to make change in work processes.

Currently, Dallas has two LSS Master Black Belts, who have produced hundreds of belts: 362 Blue, 223 Yellow, 130 Green, and three Black. The Black Belts are embedded in key departments. To date, 55 projects have identified potential savings of $4.09 million of which $2.05 million (hard and soft savings) realized.

Some project examples include 911 Call Center Hiring lead time reduction, Reducing Equipment & Building Services repair downtime, Reduce Fire & Rescue overtime, and the Dallas Animal Services intake process.

City Manager T.C Broadnax introduced six strategic priority areas in which the LSS Program serves as an integral component. Under the visionary leadership of Chief of Staff Kimberly Tolbert, LSS will be key to sustainability and innovation for new city leadership as vested employees work toward “Service First” excellence.


Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

Call for Proposals

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

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