City of Dallas’ Lean Six Sigma Deployment: Perspective, Present, and Possibilities

Presenter: Joseph Kunnath, Manager,LSS Master Black Belt, City of Dallas, Dallas, TX, USA

Keywords: Lean Six Sigma Deployment, Public Service, Performance

Industry: Career Development, Government, Service

Level: Basic


ABSTRACT

The presentation demonstrates how a large U.S. city successfully implemented Lean Six Sigma, by cultivating innovation through continuous improvement systems and practices to achieve world-class economic development by empowered employees and progressive leadership committed to delivering superior customer service.

The City of Dallas (Dallas) launched its Lean Six Sigma (LSS) program in 2015 by hiring a Master Black Belt and two Black Belts. The LSS program has demonstrated how instrumental it is in the disciplined application of proven management systems and providing services to citizens more efficiently and effectively.

The City of Dallas’ Lean Six Sigma focuses on four key objectives:

1. Achieving cultural excellence in public service

2. Providing superior service

3. Developing employee-leaders, and4. Delivering tangible and intangible results through project management

Dallas’ deployment strategy relies upon Identifying opportunities for improvement, Motivating government employees, and Building knowledge and empowering employees to make change in work processes.

Currently, Dallas has two LSS Master Black Belts, who have produced hundreds of belts: 362 Blue, 223 Yellow, 130 Green, and three Black. The Black Belts are embedded in key departments. To date, 55 projects have identified potential savings of $4.09 million of which $2.05 million (hard and soft savings) realized.

Some project examples include 911 Call Center Hiring lead time reduction, Reducing Equipment & Building Services repair downtime, Reduce Fire & Rescue overtime, and the Dallas Animal Services intake process.

City Manager T.C Broadnax introduced six strategic priority areas in which the LSS Program serves as an integral component. Under the visionary leadership of Chief of Staff Kimberly Tolbert, LSS will be key to sustainability and innovation for new city leadership as vested employees work toward “Service First” excellence.


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January 31, 2019
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Conference Chair's Message 

Joel Smith

Continuous Improvement is not just something a Lean Six Sigma (LSS) practitioner leads their organization in practicing, but is also a core competency of their professional makeup. That is why more and more innovative and leading companies are looking for leaders that use the LSS way of thinking in everything they do within their organization.

In this era of data science and machine learning, the ability to connect the dots for end to end solutions across the boundaries of people, process and systems is the key to success. This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.