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Creating an Improvement Mindset in the Millennial Generation


Benjamin M. Hoseus, Senior Associate, Process Capability Partners, San Antonio, TX, USA


Improvement, Millennial, Lean Culture


Career Development



Most everyone in the 21st century has heard about the challenge of engaging millennials. Organizations embarking on a Lean journey can become frustrated with developing their workforce to make impactful and sustainable improvements. Team members, especially millennials, are searching for more - having a clearly-articulated purpose, working as part of a team, being fully engaged, seeing a clear development path, and feeling fulfilled through their job experience. The answer to this problem is simple, yet not easy. It is found by fostering a culture of continuous improvement with the purpose, people, and processes aligned to cultivate continuous problem-solving.

Ben Hoseus, Senior Associate with Process Capability Partners and Director of, will review how a Lean organization answers the question of effectively engaging with members of the millennial generation. He will discuss practical examples and insight gained through firsthand experience across many international settings. Participants will learn the topics of promoting mutual prosperity, creating human development pathways, building systems of process improvement, and creating an organization that attracts, hires, develops, and retains exceptional people by establishing a workplace culture which promotes problem-solving at all levels.

In this presentation, we will explore these key elements of how to engage the millennial generation with Lean culture:

o Purpose – Articulating the “Why” of a continuous improvement culture, aligning with millennials through organizational vision & values, establishing a culture of trust, respect, teamwork, and continuous improvement

o People – Understanding millennial’s desire for self-development and growth, promoting collaborative team structure, building the right pathways of development, encouraging servant leadership through behavioral coaching

o Process - Establishing Lean Systems & Processes, understanding the underlying purpose of standard work, illustrating the power of individual autonomy and process mastery

o Problem-Solving – Setting and pursuing goals, identifying problems, creating visual management systems, understanding the process of planning and strategy, and being empowered to make improvements.

Participating Organizations at the Lean & Six Sigma  World Conference

Government Agencies

  • Department of Commerce
  • Department of Defense
  • Department of Energy
  • Department of Health & Human Svcs.
  • Department of Homeland Security

  • Department of Justice
  • Department of State
  • Department of the Treasury
  • Department of Transportation
  • Department of Veterans Affairs
  • Environmental Protection Agency
  • NASA
  • Naval Surface Warfare Center
  • Pentagon
  • U.S. Air Force

  • U.S. Army
  • U.S. Marine Corps
  • U.S. Navy
  • U.S. Veterans Affairs
  • United States Army Corps of Engineers


  • AIG
  • Alcoa
  • AT&T
  • Bank of America Corp
  • BASF Corporation
  • Bayer Corporation
  • BMW
  • The Boeing Company
  • Bose Corporation
  • Bristol-Myers Squibb
  • Campbell Soup Company
  • Cardinal Health
  • Caterpillar
  • Chrysler Corporation
  • Chevron
  • Cisco Systems
  • Coca-Cola
  • Comcast
  • Daimler Chrysler
  • Disney
  • Dow Chemical

  • Dr Pepper 
  • Duracell
  • Dupont
  • Eastman Kodak
  • Facebook
  • Google
  • Exxon Mobil
  • Fedex
  • Ford Motor
  • General Electric 
  • General Motors
  • Gillette
  • Goodyear Tire
  • Hewlett Packard
  • Honeywell
  • Humana
  • IBM
  • Kohler
  • Lockheed Martin
  • Macy’s
  • M&M/Mars
  • ManpowerGroup
  • Maytag Appliances
  • Mercedes
  • Merck
  • Mitsubishi
  • Mobil Chemical
  • Motorola
  • NASA
  • Nestle 
  • Northrop Grumman
  • PepsiCo
  • Philip Morris International
  • PNC Financial Services Group
  • Pfizer
  • Pratt & Whitney
  • Procter & Gamble
  • Prudential
  • Raytheon
  • Rolls Royce Allison
  • Target
  • Johnson & Johnson 
  • Schindler Elevator Corporation
  • Schneider Electric
  • Shell
  • Siemens
  • Southwest Airlines
  • Staples
  • Tesla
  • Tiffany & Co.
  • Qualcomm
  • Underwriter Laboratories
  • UnitedHealth Group
  • United Technologies
  • Union Pacific
  • UPS
  • USAA
  • Verizon
  • Walmart
  • Wells Fargo
  • Westinghouse
  • Whirlpool
  • Xerox


Lean & Six Sigma World Conference




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