LEAN SIX SIGMA WORLD CONFERENCE
Cultivating an Improvement Mindset in the Millennial Generation
Presenter: Benjamin Hoseus, Sr. Associate, Process Capability Partners, San Antonio, FL, USA
Keywords:Leadership, Culture, People Development
Industry: Career Development
During this session, you will: • Re-define the “4P” – Purpose, People, Process, Problem-Solving framework for engaging with team members across generations • Understand key components of establishing a culture of mutual trust, respect, and continuous improvement • Understand how to develop leaders who improve and sustain their processes and systems • Specify and understand the skills and behaviors required to build and manage a Lean system • Learn the importance and role of standardization and problem solving in establishing a Lean culture Most everyone in the 21st century has heard the debate about the challenge of engaging millennials. Organizations embarking on a Lean journey can become frustrated with the challenges of developing their workforce to make impactful and sustainable improvements. Team members, especially millennials, are searching for more - having a clearly- articulated purpose, working as part of a team, being fully engaged, seeing a clear development path, and feeling fulfilled through their job experience rather than solely financial incentives. The answer to this problem is simple, yet not easy. It is found by fostering a culture of continuous improvement with the purpose, people, and processes aligned to cultivate continuous problem-solving. Ben Hoseus, Senior Associate with Process Capability Partners and Director of SpreadProsperity.org, will review how a Lean organization answers the question of effectively engaging with team members across generations. He will facilitate a participative workshop with firsthand experience, practical examples, and an interactive approach to explore the principles which guide people development. Participants will learn the topics of promoting mutual prosperity, creating human development pathways, building systems of process improvement, and creating an organization that attracts, hires, develops, and retains exceptional people by establishing a workplace culture which promotes problem-solving at all levels. In this presentation, we will explore these key elements of how to engage team members in a high-performing culture: • Purpose – Articulating the “Why” of a continuous improvement culture, aligning through organizational vision & values, establishing a culture of trust, respect, teamwork, and continuous improvement • People – Understanding the principle-driven desire for self-development and growth, promoting collaborative team structure, building the right pathways of development, encouraging servant leadership through behavioral coaching
• Process - Establishing Lean Systems & Processes, understanding the underlying purpose of standard work, illustrating the power of individual autonomy and process mastery • Problem-Solving – Setting and pursuing goals, identifying problems, creating visual management systems, understanding the process of planning and strategy, and being empowered to make improvements.