Menu
Log in


Developing a Lean Attitude is not Achieved with a Roll of the Dice

Presenter: Michael Walsh, President, QSG-Lean Sigma Learning Center, West Yarmouth, MA, USA

Keywords: Lean Attitude, Lean Customer Service, Customers are Perishable

Industry: Career Development, Customer Service, Education/Training

Level: Intermediate


ABSTRACT

"Developing a Lean Attitude?" - Not achieved with a Roll of the Dice.

This presentation was designed to be a light-hearted but thought-provoking session which focuses on our relationships with customers and the new attitudes necessary to deal with or respond to the customer requirements within a Lean Office – a Lean Business – a Lean Operation and the Lean Enterprise.

Lean Operations is a philosophy that emphasizes the minimization of all resources used in the various activities of the enterprise. A Lean Enterprise is an organization with a focus on waste elimination and the customer’s needs in all parts of its operations, manufacturing, and administration.

Understanding is the backbone to a successful organization. Only with a lean attitude toward customer service can the culture of the organization embrace lean and begin to change for the benefit of the customer.

Providing employees with the information and processes necessary to know their customers, understand their needs, and effectively build relationships between the organization and the customer base – that customer base is more likely to be delighted to do business with you for the long term.

Real life company situations and problems will be discussed.


Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

Call for Proposals

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

Government Organizations




Corporations

““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““
““
““ ““ ““ ““ ““ ““
““ ““
““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““ ““
““ ““ ““ ““ ““

© Copyright 2019 American Quality Institute. All Rights Reserved.

Log in