Partner/principle, Dospil & Associates, Chicago, IL, USA
With 19+ years of management consulting experience, Margaret has spent her career assisting organizations with their improvement efforts. Her ongoing focus is to help organizations optimize the value they provide their customers, including the employee and customer experience. Margaret’s experience across industries such as government, healthcare, manufacturing, engineering, distribution, education, travel and leisure, not-for-profit, and service, allows her to assess an organization’s needs, benchmark ideas, and determine the appropriate tools and techniques needed to best assist her clients.
Margaret’s management consulting career began with Deloitte Consulting (Deloitte and Touche) where she spent six+ years assisting and leading a broad range of management consulting projects for organizations ranging from $10MM to $14B organizations. Project work included managing teams of up to 100 professionals. She also spent two years managing and growing a $150 million supplier portfolio, resulting in a 70% increase in sales to $250 million for Cardinal (formerly Baxter Hospital Supply) while developing a collaborative, team-based process for working with suppliers. Concurrently, Margaret also provided consulting services to Baxter Healthcare Corporation’s C-suite.
During this time, she also oversaw and provided the creative concept designs for numerous marketing campaigns directed toward a 400+ person internal sales force, physicians and healthcare staff throughout the United States. Her focus was on defining the right products to optimize product brand awareness, use, and differentiation.
With an emphasis on performance excellence, Margaret has introduced continuous improvement concepts using the Lean philosophy and Baldrige to teams in all aspects of organizational work. From assessment to site visit preparation, Margaret has assisted clients in achieving Illinois’ Silver Awards, an Illinois Gold Award, and National Baldrige applicant site visits.
Margaret leads workshops, Kaizen Events, participates in panels, and facilitates meetings and webinars for many individual organizations across the United States, as well as national conferences such as AME, ILPEx, and ASQ’s Audit Division.
Margaret’s workshops reflect her passion for interactive, hands-on learning. When possible, she uses role play to allow theory to be interwoven into the experience as participants become immersed in solving simulated situations. Recent real-life work examples and interactive exercises pertinent to the specific industries and needs of class participants also augment the theory. Her aim is to ensure participants leave each workshop ready to apply the learned skills.
Margaret’s workshops cover a wide range of topics, from those emphasizing critical soft skills needed to communicate and lead effectively to subjects focused on technical processes such as Lean and Six Sigma. Over the past two years, Margaret facilitated multi-day custom Lean and Communication Workshops for the 90+ senior leaders of a 1300-person healthcare organization, six departments of a county government (over 400 staff), 100+ front line and managers of a state agency, a private school, and multiple manufacturing organizations. Margaret, also, completed developing and taping a 6-Module One Day Lean Webinar and a Manager Pre-Lean Webinar to be used for all new Hires within a county government. Additionally, she facilitated a Kaizen Event for a county government department resulting in a new staffing and operational model, as well as for a manufacturing plant that involved over 90 staff working on a horizontal value stream that followed custom orders from initiation to production.
In early 2014, after serving as VP for AME’s Midwest Regional Board, Margaret served as one of the 2015 International AME Conference’s (the largest Lean Conference in the US) 20 co-chairs. In June 2016, she, also, completed a two-year elected term as a member of Northside College Prep High School’s Local School Council Board (ranked #3 HS in the US and #1 HS in Illinois in various annual national rankings). Other past Board positions include Lincoln Park High School’s LSC (ranked as one of top 50 HS in US in various national rankings), and multiple NFP corporations and organizations in the Midwest.
Since 2009, Margaret has been annually selected by the US Department of Commerce to be a Senior Examiner for the National Malcolm Baldrige Program, including participation in the examiner team-led week long applicant site visits. Additionally, Margaret was selected in 2009 to begin serving on the Panel of Judges for Illinois Performance Excellence (ILPEx, formerly known as Lincoln Foundation) to determine the state’s award recipients. Sponsored by the Governor of Illinois, this is Illinois’ version of the President’s National Malcolm Baldrige Award Program. Previously, Margaret served for four years as an Illinois Senior Examiner before beginning to facilitate workshops for the applicants and examiners.
Margaret has a BS in Civil Engineering from Bradley University and an MS in Industrial Engineering from Northwestern University, which was earned while concurrently attending Northwestern’s Kellogg MBA School. In addition, Margaret has continuously updated her education through classes with Deming, Juran, Schoenberger, Harvard, Northwestern, Loyola, MIT, ASQ, AME, Baldrige, American Society of Strategic Planning, Illinois Association of Facilitation, CPA Boards, Act One, and the American Marketing Association.
Besides being a parent of two very active kids, Margaret is currently the emeritus chair of Edgebrook’s Garden Walk fundraiser after developing and chairing it between 2012-2014, referees soccer thru U19, still trains for competitive middle distance running and dance performance, and enjoys other sports.