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 LEAN SIX SIGMA WORLD CONFERENCE

Effective and Efficient Problem Solving and Causal Attribution

Presenter: David Auda, Reliability/Safety Engineer, Volvo/Mack truck, Greensboro, North Carolina, USA

Keywords: Effective, Efficient, Root Cause, Evidence-Based, Decision Governance, Facilitation

Industry: Career Development

Level: Intermediate

ABSTRACT

As in all LEAN and Six Sigma implementations, efficiency and effectiveness are (or should be) essential elements of the process and the final solution. In this case the process is problem solving and root cause analysis and the final solution needs to be a cure of the issue so that it does not reoccur or spawn other issues as a consequence to actions taken.

Regardless of the discipline, practice, industry, process, etc., problem solving and casual investigations are necessary and would best be served if they were established as a core competency. This workshop details how to structure a strategic plan for implementing such and provides a methodology for step wise, prescriptive, agile, efficient and effective evidence based analysis as decision governance. Too often activity is mistaken for progress and leads not only to inefficient consumption of resources but results in an ineffective conclusion. Incomplete records, poor decisions, lack of reasonable evidence, incorrect probabilistic analysis and in some cases, no fault found, are typical characteristics of an immature attempt at problem solving and causal attribution. Such evidence invites further analysis of ‘why’ such practices are allowed to persist and some suggestions on how to mature the competencies for the enterprise as a whole. The attendee will learn how to structure a workable strategic plan, understand and deploy a prescriptive problem solving tool using evidence based analysis and understand the potential reasons why poor performance had been persisting with suggestions on how to effect change to the culture. Regardless of whether you are a novice in this arena or are a seasoned practitioner or trainer on the topic, there is something of value for all attendees.




Government Organizations




Corporations

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American Quality Institute
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