Customer Experience Program Manager, Wolters Kluwer, Saint Cloud, MN, USA
Lisa Hagen, CCXP Customer Experience Program Manager, Client Experience & Delivery Wolters Kluwer Lisa is a current member of the Customer Experience Professionals Association (CXPA) and is a Certified Customer Experience Professional (CCXP). She is also a certified Lean Six Sigma Green Belt with 10 years of experience as a practitioner, mentor and trainer. Skilled in management, leadership, consulting, customer experience, education and training, Lisa is a strong program management professional and has been leading initiatives as her business unit’s first Customer Experience Program Manager. She is also a certified “Achieving Service Excellence” and “Sales Through Service” educator. With over 25 years of experience in the financial services industry, Lisa is committed to continuous process improvement and operational excellence, focused on helping businesses, employees and customers succeed. Her mission through the CX Program is to understand customers, help the business act on opportunities, and reward behaviors that improve the customer’s experience. Her vision is to make sure the customer always has a seat at the table. Lisa’s speaking engagements include national and state banking conferences, including those hosted by the Independent Community Bankers of America, as well as local and national customer experience events and conferences through the CXPA and regional HDI Support Service Center events. Lisa holds a Bachelor of Arts in Organizational Management and Leadership from Concordia University, St. Paul, MN. Lisa currently resides in central Minnesota with her husband and their latest rescue dog Oliver.