• Hierarchy vs. Teamwork: Is It My Job? Ensuring Your Team Is Set Up for Success

Hierarchy vs. Teamwork: Is It My Job? Ensuring Your Team Is Set Up for Success


Dr. Cindy Young, Program Manager, Fleet and TYCOM Enterprise Support, McKean Defense, Chesapeake, VA, USA


Teamwork, RACI, Quality





Three major concepts that are important for overall team and organizational success are: (a) teamwork is not just about supporting the executive leadership, (b) integration of quality practices into everyone’s job and into the organizational culture and pride will support success of any effort, and (c) making organizational process improvement part of direct labor vice a specialized part of an organization. Organizations with business process management systems have the framework in which to support organizational processes, but the challenge remains how to get all personnel to support the end state. What do project managers do to get teams to take on duties that are not specifically in their position descriptions or spelled out in the contracts they support even when it is in scope of the overall contract? How do teams learn to function and support tasks they may not be directly responsible for as part of the overall team success?

This presentation will focus on how the question of “Is it my job?” can be addressed while teams form at the beginning of a project to add quality to the project through identification of roles of responsibility, accountability, communication, and information via a RACI chart. The use of a RACI chart helps everyone to understand and have as a reference for who is responsible, accountable, consulted, or informed throughout work of a project. Knowledge of the RACI chart designations supports quality throughout since it provides an understanding of the communication that must occur and the roles in the various processes to include quality assurance and quality control. Team member assignments can be made using a RACI chart to avoid the social identity challenges of each team member and use it to pair team members with knowledge, skills, and abilities while maintaining a clear understanding of the leader of the team.

Participants will leave with a solid appreciation of how to strategically use a RACI chart and understand that using a RACI chart supports quality throughout an organization and can prevent popularity of individuals from taking over a positive team mentality.