Lauren Hisey

Founder, Managing Partner, CI Consultant, Lauren Hisey Consulting, Holly Springs, GA, USA

Lauren Hisey helps business owners, leaders, and their teams uncover and solve their business problems withContinuous Improvement. She is not your typical consultant or coach. She uses a calming influence, ContinuousImprovement, and Lean Six Sigma through regular conversations to help create effective change within anybusiness. As an expert in Lean Six Sigma, Lauren helps businesses to improve profitability and culture to drivesustainable growth. She has spent 14 years living and breathing Lean Six Sigma and Continuous Improvementas a coach, consultant, trainer, and speaker with different sizes of businesses, universities, podcasts, and variousnetworking associations. She has a passion for Continuous Improvement and loves to show others how to useit effectively in their businesses. As an expert in Lean Six Sigma, she helps businesses become simpler…faster…BETTER. With a roster ofaccomplishments that have captured $50 M + in cost savings and revenue generation for companies like AT&T,Nielsen, Walmart, financial institutions, educational institutions, supply chain, non-profit organizations, etc.Lauren can help companies to see a different perspective to help them become profitable and sustainable intoday’s ever-changing fast pace environment.Lauren has been an employee and a business owner; she loves the innovation and creativity ofentrepreneurship. Lauren has helped different parts of the corporate world, from TA/HR, Sales, Operations,Product Leadership, Delivery, Call Centers, Customer Service, and Technology, during her career journey. Shemakes the most of each day and loves helping people to solve problems so they can succeed.Lauren has certifications in Lean Six Sigma (MBB) and Project Management. She holds a Master of BusinessAdministration from St. Leo University and a Bachelor of Arts in Political Science and Government from theUniversity of South Florida. She resides in North Georgia with her husband on four acres. Lauren likes to spendtime with her husband, traveling, hiking, gardening, cooking, kayaking and yoga.Lauren has worked with organizations such as Dress for Success, Kettering Executive Network, Women-in-Lean,North Metro Miracle League, University of North Georgia, University of South Florida Corporate MentorProgram, and Toast Masters.

Connecting People, Processes, and Technology

Have you tried automation or Robotic Process Automation, but it made things worse? How do you know what processes to automate? How do you know if the process you automate is bad? What are the best tools for automation? These are just a few questions that come up through conversations after teams choose technology or tools without genuinely understanding their business needs. When teams get to this point, they are usually frustrated because they are not getting the intended ROI and their employees are frustrated. About 30% to 50% of automation projects fail each year (Forbes, Oct 2021), leading to a 70% loss of benefits and ROI (Industry Week Magazine, Sept 2021). These projects cause frustration and are unsuccessful due to: Lack of strategy, automating bad processes, selecting the wrong approach and the inability to scale due to one-off automation projects.

Understanding how to connect people, processes, and technology is crucial to get past these frustrations. For automation to be successful, people, processes, and technology must be connected. Through this connection, you can succeed and gain business optimization. It is about choosing the correct technology that fits the business needs and enables your people and processes.

By the end of my session, participants will walk away with how to use Continuous Improvement and technology together. Through this connection, they can succeed and gain business optimization to become recession resilient and further advance in their transformations.