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BIOGRAPHY

Jennifer Hooks

Owner, Chief Process Consultant, Hooked on Performance Excellence (HOPE), North Charleston, SC, USA

Jennifer is the Owner and Chief Process Consultant for Hooked on Performance Excellence (HOPE), LLC. and also holds Adjunct Instructor status at the Medical University of South Carolina. She is a retired Air Force E9 Chief Master Sergeant with 35 years of extensive professional experience leveraging Lean Six Sigma methodologies to drive major organizational transformations. She has led several disciplines within healthcare, supply chain, service organizations, aerospace, and manufacturing.

Jennifer is an accomplished trainer who develops and teaches curriculum for Lean Six Sigma education and numerous Human Resources and Power Skills Management Leadership courses. Co-Authored Medical Quality Management: Theory and Practice, Organization Design and Management. She is an invited speaker and has spoken at numerous conferences and webinars worldwide.

She has an MBA in Human Resources and BS in Occupational Education Health Administration. Jennifer is a certified Six Sigma Master Black Belt and also holds a Lean Sensei Certification from Villanova University. Jennifer is a member of the American Society for Quality (ASQ), the Institute of Industrial and System Engineers (IISE), the Society of Health Systems (SHS), and an Academic Board Member for the Society of Health Systems.


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