BIOGRAPHY

Jennifer Hooks

Owner, Chief Process Consultant, Hooked on Performance Excellence (HOPE), North Charleston, SC, USA


Jennifer started her Lean Six Sigma journey in the United States Air Force 36 years ago. She is the Owner and Chief Process Consultant for Hooked on Performance Excellence (HOPE), LLC. Her company’s mission is to help organizations “Improve people and business processes by instilling HOPE”, because it's hard to be successful without being hopeful. Jennifer is an accomplished trainer who develops curriculum and teaches Lean Six Sigma, Human Resources and Power Skills Leadership Management courses. She has led several disciplines within healthcare, supply chain, service organizations, aerospace, and manufacturing industries.She is an invited speaker and has spoken at numerous conferences and webinars worldwide. Jennifer has an MBA in Human Resources and BS in Occupational Education Health Administration, is a retired Air Force E9 Chief Master Sergeant and holds a Master Black Belt and LEAN Sensei Certification from Villanova University.



ABSTRACT

Excuse Me…are YOU Listening?

Walt Disney said, “The way to get started is to quit talking and begin doing.”Doing what you might ask? I say “Quit Talking and Begin Listening”Research suggests we listen at about 25 percent efficiency. And, although most people agree that good listening is essential, very few actively seek to improve their listening skills.Just think nobody is born knowing how to read and write. These essentials skills are mastered by constant practice. Similarly, listening has to be learned the same way.As Lean Six Sigma practitioners, it may seem obvious how to listen – Don’t we listen to people and their words all day every day?Our success with project teams, leadership and all our stakeholders are driven by how well we listen.When we become better listeners, we can improve our productivity, as well as our ability to influence, persuade, negotiate, and can avoid conflict and misunderstandings with our teams.Come join me as we discuss and participate in active listening one of the power tools needed in our Lean Six Sigma toolbox. At the conclusion of the presentation, participants will understand the benefits of listening, their listening strengths and opportunities for improvement and multiple tactics for enhancing their listening skills in person and virtually.


JUST A FEW OF THE LEAN SIX SIGMA WORLD CONFERENCE PARTICIPANTS

Government Organizations




Corporations

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CONTACT US

info@leanandsixsigma.org 

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