BIOGRAPHY


Jamon Horton
Manager of Client Technology Experience, AFLAC, Columbus, GA, USA

Jamon Horton is the Manager of Client Technology Experience at Aflac HQ based out of Columbus, Georgia. Jamon has been with Aflac for 11 years and has gained tremendous knowledge from serving in several different roles in the organization. He has experience in Flexible Spending Accounts, Strategic Partnership Alliances and most recent; Lean AGILE and the Customer Experience.

Jamon has a deep passion for Aflac’s customer and drives towards making their experience an easy one. He doesn’t back down from challenges, in fact, the word “can’t” drives him to doing what others believe can’t be done. Jamon is currently the Product Owner of a Lean AGILE team and has been over the past 2 years. He assisted in driving up customer ease scores on platform surveys to an all-time high for the company.

Jamon also looks at how enhancements created by utilizing the voice of the customer also drive success within the organization by creating leading measures for executive leadership. The initiatives that Jamon has driven over the past few years have not only led to customer ease but also have assisted in reducing incoming calls to our Customer Service Center and driving down email requests from our customers which creates efficiencies within the company.

REGISTRATION OPEN 
Please select the relevant Registrant Type from: a) Conference & Workshops; b) Exhibits & Sponsorship; c) Speakers & Co-Speakers

SPEAKERS' CORNER
Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Tuesday, March 12, 2019,
6 PM-7 PM

Please download the Speaker Instructions here

Conference Chair's Message 

Joel Smith

Continuous Improvement is not just something a Lean Six Sigma (LSS) practitioner leads their organization in practicing, but is also a core competency of their professional makeup. That is why more and more innovative and leading companies are looking for leaders that use the LSS way of thinking in everything they do within their organization.

In this era of data science and machine learning, the ability to connect the dots for end to end solutions across the boundaries of people, process and systems is the key to success. This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.