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BIOGRAPHY


Jamon Horton
Manager of Client Technology Experience, AFLAC, Columbus, GA, USA

Jamon Horton is the Manager of Client Technology Experience at Aflac HQ based out of Columbus, Georgia. Jamon has been with Aflac for 11 years and has gained tremendous knowledge from serving in several different roles in the organization. He has experience in Flexible Spending Accounts, Strategic Partnership Alliances and most recent; Lean AGILE and the Customer Experience.

Jamon has a deep passion for Aflac’s customer and drives towards making their experience an easy one. He doesn’t back down from challenges, in fact, the word “can’t” drives him to doing what others believe can’t be done. Jamon is currently the Product Owner of a Lean AGILE team and has been over the past 2 years. He assisted in driving up customer ease scores on platform surveys to an all-time high for the company.

Jamon also looks at how enhancements created by utilizing the voice of the customer also drive success within the organization by creating leading measures for executive leadership. The initiatives that Jamon has driven over the past few years have not only led to customer ease but also have assisted in reducing incoming calls to our Customer Service Center and driving down email requests from our customers which creates efficiencies within the company.

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

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