How a Dead Lizard Taught us Root Cause Analysis

Arun Hariharan, Founder and CEO, The CPi Coach, Mumbai, India

Keywords: Root Cause Analysis, Poka Yoke, Corrective Action Preventive Action Capa

Industry: All

Level: Basic

ABSTRACT

We thought only experts could do Root Cause Analysis (RCA), until a dead lizard taught us an unforgettable lesson. In this session, we will see how the lessons learned from a dead lizard were successfully applied to business and quality problems, with huge results.

If correctly used, RCA can transform problems, defects or complaints into opportunities for continuous, permanent improvement. This session shares the experience of applying RCA to the dead lizard, and also to real business problems. It explains the technique of RCA in an easy-to-understand manner. Learn the critical factors for successful RCA, lessons learned and common mistakes to avoid - all based on actual experience. Also learn simple tests to find out if you have really got to root-cause and eliminated it. The session is equally relevant in manufacturing, service, government and not-for-profit.

This session is an effective way to learn RCA, without any jargon. Anybody will be able to apply RCA to your business problems after attending this session. Several attendees said they were able to apply the concept not only to quality problems, but also at home with good results!

Presentation Summary:

One reader commented after seeing the lizard story, “This really is the funniest and most educational thing I've seen today.” Enjoy this session, and while you are having fun, also learn how you can increase the quality of and results from root cause analysis (RCA) in your company by leaps and bounds.

The beauty of root-cause analysis (RCA) lies in its simplicity. One could say that RCA is the epitome of Lean. What other technique is so simple to understand, yet so big on results? No continuous improvement is possible without RCA. However, there are certain requirements to obtain real, substantial and sustained results from RCA. These will be explained and demonstrated in this session in simple non-technical language. After attending this session, you will be able to turn defects and complaints into opportunities that propel your company forward on the journey toward excellence!

Unfortunately, RCA is sometimes reduced to a theoretical form-filling exercise; at times made un-necessarily complicated. In this session we will learn how to keep RCA extremely easy and practical, and how to use it to achieve real results.

It doesn’t take an ‘expert’ to RCA. RCA is as much an attitude as it is a technique. In this lesson, participants will learn the attitude as well as the technique.

RCA is also a culture – after attending this session, participants will be able to become effective change agents to bring about a culture of RCA in your organization.

In this session, we will see how the lessons learned from a dead lizard were successfully applied to business and quality problems, with huge results.

An organizational culture of RCA can transform problems, defects or complaints into opportunities for continuous, permanent improvement. This session shares the experience of applying RCA to the dead lizard, and also to real business problems. It explains the technique of RCA in an easy-to-understand manner. Learn the critical factors for successful RCA, lessons learned and common mistakes to avoid - all based on actual experience. Also learn simple tests to find out if you have really got to root-cause and eliminated it. The session is equally relevant in manufacturing, service, government and not-for-profit.

This session is an effective way to learn RCA, without any jargon. Anybody will be able to apply RCA to your business problems after attending this session. Several attendees said they were able to apply the concept not only to quality problems, but also at home with good results!

The outcome and takeaway of the session will be to equip participants with a key skill that will set them apart and enable them to be seen as “strategic resources” by their organization’s leaders.

Relevant examples and anecdotes from years of first hand experience of leading quality in a variety of companies from diverse industries will be shared during the session.

The contents of the session can be applied in any business in any industry (service or manufacturing) and also in government and not-for-profit organizations, and hence could be extremely useful to quality professionals from any industry from across the world.

REGISTRATION OPEN 
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SPEAKERS' CORNER
Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Tuesday, March 12, 2019,
6 PM-7 PM

Please download the Speaker Instructions here

Conference Chair's Message 

Joel Smith

Continuous Improvement is not just something a Lean Six Sigma (LSS) practitioner leads their organization in practicing, but is also a core competency of their professional makeup. That is why more and more innovative and leading companies are looking for leaders that use the LSS way of thinking in everything they do within their organization.

In this era of data science and machine learning, the ability to connect the dots for end to end solutions across the boundaries of people, process and systems is the key to success. This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.