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 LEAN SIX SIGMA WORLD CONFERENCE

How the Six Sigma Belts Improve the Robotic Process Automation

Presenter:  Constantin Stan, CEO, ENVISO, Bucharest, Romania
Co-Presenter:  Alexandra Niculae, Training Director, ENVISO, Bucharest, Romania

Keywords:Robotic Process Automation, Six Sigma, Process Definition Document

Industry: Financial Services

Level: Advanced

ABSTRACT

Robotic process automation (RPA) is the methodology used to implement software that partially or fully automate different manual, rule-based, and repetitive human activities, in transactional environment. The software works by replicating the actions of an employee, interacting with one or more applications to perform different tasks such as data entry, build reports, make payments, make data analysis or answer to customer service queries. Many companies, especially from financial industry, but also from oil & gas jumped into RPA and figured out, after the implementation, that the outcome in not the expected one. Either the FTE reduction couldn’t be performed, or the revenue is not the targeted one, or the entire process had to be put under close surveillance. What happened? Well, a non-value added activity performed by a robot remains a non-value added activity. A process having a lot of waste and many exceptions is the right candidate for RPA failure. In our presentation we would like to underline how an improved process is more suitable for automation, how a preliminary lean six sigma project (mandatory in our opinion for every process candidate to automation) will bring even more results than the automation itself. We would also like to show how the best Project Definition Document (which is the most important part of RPA preliminary documentation) is the one written by a lean six sigma belt. We bring examples from 2 banks.

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Corporations

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