Lean Six Sigma Deployment at a Utility Organization

Satya Kudapa, Business Consultant, TMAC, Arlington, TX, USA

Co-Speaker: Wanda Wilkerson

Keywords: Lean Six Sigma Deployment, LSS Coaching, Utility Organization

Industry: Service

Level: Intermediate


Organizations continually evolve to meet internal needs and external demands. To cope with the changes and improve, many organizations have some form of continuous improvement program, whether formal or informal. In some instances, senior management recognizes this need for change and creates a burning platform for change. More often companies are reactive and external factors such as marketplace competition, customer expectations, and changing technologies drive the organization to change.

A large Dallas based utility company is dedicated to taking the organization to the next level in order to prepare for 21st century opportunities in technology, security and workforce development. Tapping into the innovative culture of their workforce, the company decided to launch a formal LSS-based program. This program will enhance existing skills, support continuous improvement in operations, and enable the company to empower customers’ modern lives.

Deploying a new LSS Program can be very challenging and sometimes a culturally perilous path. There are many approaches to deploy a LSS program. The deployment structure, timeline, and success of a LSS deployment can depend on many factors such as leadership commitment and understanding of LSS concepts, the type of industry, size of the organization and existing culture of the organization.

The organization is two years into their deployment program and here are some achievements so far:

  • 1.                Created a LSS deployment team that has oversight from senior leadership
  • 2.                Integrated their LSS deployment with their company-wide continuous improvement program
  • 3.                Successfully trained the entire workforce of 3500+ employees on a basic overview of LSS methodology through a one-day workshop.
  • 4.                Trained (through partnership with the locally based consulting firm TMAC) 71 Green Belts and 9 Black Belts. About 20 of these students have successfully completed the project requirements for LSS Practitioner Certification.
  • 5.                Developed internal resources for LSS students – Sharepoint site, general body of knowledge, monthly coaching and mentorship program, etc.

Through this session we will share this company’s LSS journey, lessons learned, unique challenges faced, and the path forward.