Lean Six Sigma Gamification

Presenter: Jennifer Hooks, Director Performance Improvement, Medical University of South Carolina, Charleston, SC, USA

Keywords: 70/20/10 Learning, Game Show Competition, Active Engagement Game Simulation

Industry: Career Development, Education/Training, Healthcare

Level: Basic


The 70/20/10 formula describes how learning occurs: 70% from real life and on-the-job experiences, tasks, and problem-solving. This is the most important aspect of any learning and development plan. 20% from feedback and from observing and working with role models. 10% from formal training. Taking on a similar mindset, the Medical University of South Carolina (MUSC) strives to incorporate the 70/20/10 formula into the Lean Six Sigma classroom. Teaching Lean and Six Sigma concepts to MUSC learners is not always easy. Sometimes we find even our best training falling flat. Our learners are tapping their fingers, rolling their eyes, yawning, and generally itching to do just about anything except listening to our content. Student data collection was done to change teaching philosophy.

The term “active learning” describes a strategy for teaching where students are active and involved in the learning process. Active learning places students in a participatory role, rather than sitting for a lecture. In an active learning environment, students will work with the content in a new way, make connections between new content and old theories or reflect upon the material with others. Students need to do more than just listen to lectures in order to really learn content. Simulations and games increase learner involvement and engagement, both good things in learning environments. This session will illustrate how teams can use familiar videos and games “Family Feud, Operation and Football” to name a few, to build an active learning environment which places students in a participatory role, rather than sitting for an entire lecture.

It’s true that not all learners may initially excel at game-based learning. But when a game is designed with the right components, even skeptical learners will eventually embrace it. Participants will work with lean and six sigma content in a new way and experience and practice super-simple, training techniques that will maximize participant engagement.