LEAN SIX SIGMA WORLD CONFERENCE ABSTRACT

Lean Six Sigma Performance Metrics

Presenter:

Michael D. Ford, Principal, TQM Works Consulting, Port Crane, NY, USA

Keywords:

Performance Metrics, Continuous Improvement, Lean

Industry:

Manufacturing

Level:

Basic

It has often been said that we cannot manage what we do not measure. But measurement is not in itself sufficient, and we should ensure that we are measuring the right things. We must also identify the appropriate standard to benchmark against. Finally, we must initiate corrective action where there are gaps between what was planned for versus the actual results. The facilitator will utilize a combination of slideshow presentation, interactive exercises, roundtable discussion and summary Q&A to accomplish the following learning objectives:

    • Overcoming barriers to lean implementation
    • Identifying traditional metrics that promoted dysfunctional behavior
    • Learning a benchmarking approach leading to the adoption of best practices
    • How to utilize the Kano Model to respond to the voice-of-the-customer (VOC)
    • Discovering the “9 R’s” of the perfect order

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SPEAKERS' CORNER
Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Tuesday, March 12, 2019,
6 PM-7 PM
Please download the Speaker Instructions here

Conference Chair's Message 

Joel Smith

This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.

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