Lean Six Sigma Performance Metrics


Michael D. Ford, Principal, TQM Works Consulting, Port Crane, NY, USA


Performance Metrics, Continuous Improvement, Lean





It has often been said that we cannot manage what we do not measure. But measurement is not in itself sufficient, and we should ensure that we are measuring the right things. We must also identify the appropriate standard to benchmark against. Finally, we must initiate corrective action where there are gaps between what was planned for versus the actual results. The facilitator will utilize a combination of slideshow presentation, interactive exercises, roundtable discussion and summary Q&A to accomplish the following learning objectives:

    • Overcoming barriers to lean implementation
    • Identifying traditional metrics that promoted dysfunctional behavior
    • Learning a benchmarking approach leading to the adoption of best practices
    • How to utilize the Kano Model to respond to the voice-of-the-customer (VOC)
    • Discovering the “9 R’s” of the perfect order

Please select the relevant Registrant Type from: a) Conference & Workshops; b) Exhibits & Sponsorship; c) Speakers & Co-Speakers

Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Tuesday, March 12, 2019,
6 PM-7 PM

Please download the Speaker Instructions here

Conference Chair's Message 

Joel Smith

Continuous Improvement is not just something a Lean Six Sigma (LSS) practitioner leads their organization in practicing, but is also a core competency of their professional makeup. That is why more and more innovative and leading companies are looking for leaders that use the LSS way of thinking in everything they do within their organization.

In this era of data science and machine learning, the ability to connect the dots for end to end solutions across the boundaries of people, process and systems is the key to success. This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.