LSS World
ABSTRACT LIBRARY
Lean Six Sigma Performance Metrics

LEAN SIX SIGMA WORLD CONFERENCE ABSTRACT

Lean Six Sigma Performance Metrics

Presenter:	Michael D. Ford, Principal, TQM Works Consulting, Port Crane, NY, USA
Keywords:	Performance Metrics, Continuous Improvement, Lean
Industry:	Manufacturing
Level:	Basic

It has often been said that we cannot manage what we do not measure. But measurement is not in itself sufficient, and we should ensure that we are measuring the right things. We must also identify the appropriate standard to benchmark against. Finally, we must initiate corrective action where there are gaps between what was planned for versus the actual results. The facilitator will utilize a combination of slideshow presentation, interactive exercises, roundtable discussion and summary Q&A to accomplish the following learning objectives:

Overcoming barriers to lean implementation
Identifying traditional metrics that promoted dysfunctional behavior
Learning a benchmarking approach leading to the adoption of best practices
How to utilize the Kano Model to respond to the voice-of-the-customer (VOC)
Discovering the “9 R’s” of the perfect order

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.