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LEAN SIX SIGMA WORLD CONFERENCE ABSTRACT

Lean Six Sigma Performance Metrics

Presenter:

Michael D. Ford, Principal, TQM Works Consulting, Port Crane, NY, USA

Keywords:

Performance Metrics, Continuous Improvement, Lean

Industry:

Manufacturing

Level:

Basic

It has often been said that we cannot manage what we do not measure. But measurement is not in itself sufficient, and we should ensure that we are measuring the right things. We must also identify the appropriate standard to benchmark against. Finally, we must initiate corrective action where there are gaps between what was planned for versus the actual results. The facilitator will utilize a combination of slideshow presentation, interactive exercises, roundtable discussion and summary Q&A to accomplish the following learning objectives:

    • Overcoming barriers to lean implementation
      Identifying traditional metrics that promoted dysfunctional behavior
      Learning a benchmarking approach leading to the adoption of best practices
      How to utilize the Kano Model to respond to the voice-of-the-customer (VOC)
      Discovering the “9 R’s” of the perfect order

Speaker
Information

PowerPoint submission deadline: 

January 31, 2020

Deadline for hotel reservation:

February 24, 2020

Speakers’ Orientation Meeting:
Tuesday, March 24, 2020
6 PM-7 PM

Please click the link below to download the Speaker Instructions

The conference provides a PowerPoint template. It is optional to use the template. Please click here to download the template.

Government Organizations




Corporations

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© Copyright 2019 American Quality Institute. All Rights Reserved.

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