LEAN SIX SIGMA WORLD CONFERENCE ABSTRACT

Lean Six Sigma Performance Metrics

It has often been said that we cannot manage what we do not measure. But measurement is not in itself sufficient, and we should ensure that we are measuring the right things. We must also identify the appropriate standard to benchmark against. Finally, we must initiate corrective action where there are gaps between what was planned for versus the actual results. The facilitator will utilize a combination of slideshow presentation, interactive exercises, roundtable discussion and summary Q&A to accomplish the following learning objectives:

• Overcoming barriers to lean implementation
  Identifying traditional metrics that promoted dysfunctional behavior
  Learning a benchmarking approach leading to the adoption of best practices
  How to utilize the Kano Model to respond to the voice-of-the-customer (VOC)
  Discovering the “9 R’s” of the perfect order