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LEAN SIX SIGMA WORLD CONFERENCE ABSTRACT

Lean Six Sigma in Action – City of Dallas

Presenter:

Joseph Kunnath, LSS MBB, City of Dallas, Dallas, TX, USA

Keywords:

Lean Six Sigma Deployment, Public Service, Innovation

Industry:

Government

Level:

Basic

In 2015, the City of Dallas (COD) premiered its Lean Six Sigma (LSS) program. Within a year of this strategic, LSS began to show evidence of how instrumental it is in the disciplined application of proven management systems and providing services to citizens more efficiently and effectively. Lean Six Sigma is an integral part of the new Office of Innovation (OOI), which is responsible for leading the innovation process within the City of Dallas and providing the necessary ecosystem that allows ideas to germinate, take root and flourish. LSS works closely with the City Manager's Office as a management consultant to City departments to develop and inspire the development and implementation of data-driven best practices in municipal government and foster a culture of innovation, efficiency, and process improvement.

To ensure a successful program, LSS conducted an internal research of policies enacted by city council, department goals and challenges, and employee interests in creating a better work environment. With that knowledge, the LSS strategic plan materialized by identifying opportunities for improvement, motivating government employees, and building knowledge and empowering employees to create change in work processes. With the full support/buy-in from the City Manager’s Office, recruiting employees for the trainings was not as challenging.

The training scheme included the following courses:

    • Blue Belt (industry white belt equivalent): Basic introduction to Lean Six Sigma concepts and tools (4 hours of training)

    • Yellow Belt: Professional versed in the basics of Lean Six Sigma, identify and execute JDI (Just Do It) projects (8 hours of training)

    • Green Belt: Certified professional versed in Lean Six Sigma methodology, leads and complete process improvement projects (80 hours of training)

    • Black Belt: Certified professional well versed in Lean Six Sigma methodology; 120 hours of training; Leads and completes improvement projects; change agents

    • Project Management: Basic Project Management principles (PMP); 8 hours of training

Since the launch in Fall Quarter 2015, the City of Dallas trained 10% of it’s workforce of 13,000 in continuous improvement, Lean Six Sigma, and Project Management. To date, 60 projects have been completed and 40 are in progress.

The primary focus of these projects is to provide service-level efficiency improvements to city operations.

Some project examples:

1. Dallas Water Utilities Meter refurbishing process improvements

2. Dallas Water Utilities Leak Adjustment process improvements

3. Public Safety Vehicles servicing process improvements

4. Open Records Requisition Process Analysis

5. Streamline Parks &Recreation Warehouse Operations (5S).

The presentation demonstrates how a large U.S. city successfully implemented and has sustained its Lean Six Sigma program while it cultivates innovation through continuous improvement systems and practices, to achieve “service first excellence” by empowered employees and progressive leadership working together.

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

Government Organizations




Corporations

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