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Richard C. Murrow

Chief Executive Officer, Air Academy Associates LLC,

Colorado Springs, CO USA


"Richard (Rick) C. Murrow, Chief Executive Officer, Air Academy Associates. Rick has over thirty years of experience at all levels of responsibility in organizational planning, project management, process improvement, senior level business management, and strategic policy planning. While Vice President, Quality Systems, GE Mortgage Services Inc. (GEMSI), Rick implemented Lean Six Sigma at four sites, training over 2,000 employees. He directed the efforts of 14 Master Black Belts, the Quality training staff, and over 40 Black Belts.

As Quality and Management Innovation Director, USAF’s Air Combat Command, he orchestrated the creation of a Center of Excellence and provided leadership to the 55-person organization. During this time, he implemented operational improvements in performance systems for an organization of 165,000 employees at 32 different sites.

Dr. Murrow earned a B.S. in Aeronautical Engineering from USAF Academy, a M.S. in Astronautical Engineering from Purdue University, an MBA from Rensselaer Polytechnic Institute, and a PhD in Aerospace Engineering from University of Colorado. For the last thirteen years, Dr. Murrow has worked directly with senior leadership, management, and quality directors of several leading companies to improve processes, products, services, and business systems. Organizations supported include USAA, Farm Bureau Financial Services, Sony, Hyundai, Federal Aviation Administration (FAA), Broadlane, Gates Rubber, Raytheon, St. Jude Medical, Textron Financial Corporation, Valeant, Apogee, Xerox, Kyocera, Shell, Lockheed Martin, GlaxoSmithKline, Bose, Schlumberger, Grupo IMSA, Kimberly Clark, Samsung Capital, and multiple government departments and agencies, including the Department of Veterans Affairs.

Most recently, Rick has trained and mentored leadership within bio medical companies, pharmaceuticals, and healthcare systems. Currently Rick is supporting the VA New England Network of Medical Centers. In support of the VA, Rick has led various leadership and supervisory session for the Medical-Center management teams and VISN leadership.

In addition to a variety of published technical papers and articles, Rick has also co-authored the book, Knowledge Based Management - Authors: Mark J. Kiemele, Richard C. Murrow, and Lee R. Pollock.

Participating Organizations at the Lean & Six Sigma  World Conference

Government Agencies

  • Department of Commerce
  • Department of Defense
  • Department of Energy
  • Department of Health & Human Svcs.
  • Department of Homeland Security
  • Department of Justice
  • Department of State
  • Department of the Treasury
  • Department of Transportation
  • Department of Veterans Affairs
  • Environmental Protection Agency
  • NASA
  • Naval Surface Warfare Center
  • Pentagon
  • U.S. Air Force
  • U.S. Army
  • U.S. Marine Corps
  • U.S. Navy
  • U.S. Veterans Affairs
  • United States Army Corps of Engineers


  • AIG
  • Alcoa
  • AT&T
  • Bank of America Corp
  • BASF Corporation
  • Bayer Corporation
  • BMW
  • The Boeing Company
  • Bose Corporation
  • Bristol-Myers Squibb
  • Campbell Soup Company
  • Cardinal Health
  • Caterpillar
  • Chrysler Corporation
  • Chevron
  • Cisco Systems
  • Coca-Cola
  • Comcast
  • Daimler Chrysler
  • Disney
  • Dow Chemical

  • Dr Pepper 
  • Duracell
  • Dupont
  • Eastman Kodak
  • Facebook
  • Google
  • Exxon Mobil
  • Fedex
  • Ford Motor
  • General Electric 
  • General Motors
  • Gillette
  • Goodyear Tire
  • Hewlett Packard
  • Honeywell
  • Humana
  • IBM
  • Kohler
  • Lockheed Martin
  • Macy’s
  • M&M/Mars
  • ManpowerGroup
  • Maytag Appliances
  • Mercedes
  • Merck
  • Mitsubishi
  • Mobil Chemical
  • Motorola
  • NASA
  • Nestle 
  • Northrop Grumman
  • PepsiCo
  • Philip Morris International
  • PNC Financial Services Group
  • Pfizer
  • Pratt & Whitney
  • Procter & Gamble
  • Prudential
  • Raytheon
  • Rolls Royce Allison
  • Target
  • Johnson & Johnson 
  • Schindler Elevator Corporation
  • Schneider Electric
  • Shell
  • Siemens
  • Southwest Airlines
  • Staples
  • Tesla
  • Tiffany & Co.
  • Qualcomm
  • Underwriter Laboratories
  • UnitedHealth Group
  • United Technologies
  • Union Pacific
  • UPS
  • USAA
  • Verizon
  • Walmart
  • Wells Fargo
  • Westinghouse
  • Whirlpool
  • Xerox

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