LEAN SIX SIGMA WORLD CONFERENCE

Operational Excellence and COVID-19 - Insights from A Benchmarking Study

Presenter: Kimberly Watson-Hemphill, President, Firefly Consulting, Austin TX, USA

Keywords: Covid-19, Lean Six Sigma, Projects, Problem Solving

Industry: General

Level: Basic

ABSTRACT

2020 was a challenging year for everyone. There were difficulties, but these difficulties also presented opportunities.

In our most recent benchmarking study, we reached out to business leaders to find out more about how the pandemic was impacting operational excellence at their companies, and also to learn more about their vision for the future.

In the benchmarking study, we investigated the overall business outlook and what was new with operational excellence during COVID.

We gained perspectives on the future of operational excellence and skills that operational excellence professionals will need moving forward. We additionally learned about companies’ current thinking on advanced analytics and advanced technology.

The benchmarking study has insights for business leaders and practitioners, wherever one may be on their continuous improvement journey. We were encouraged that in summary, the future looks bright.