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Patient-Centered LSS in Healthcare-Rejecting Industry’s Narrow Efficiency Focus

Presenter: Richard Schonberger, Independent Researcher/Author/Speaker, University of Nebraska, Bellevue, WA, USA

Keywords: LSS Process Improvement, Health Care Strategy, Patient Focus

Industry: Healthcare

Level: Intermediate


ABSTRACT

This presentation calls for healthcare to turn away from manufacturing’s dominant Lean Six Sigma emphasis, and do it its own, better, way. Because of the distance from end customers in the industrial sector (where few people ever see a real customer), its typical focus is inward—on operational efficiency through waste elimination. The nature of healthcare—with customers up close and immediate—calls for elevating Lean Six Sigma efforts toward customer-focused effectiveness: flexibly quick, “queue-less” response along the multiple flow paths leading to and involving patients. (Waste elimination, though a valued methodology easily taught and beneficially used by workforces; should be seen as ancillary to the greater purpose).

A case study in which widely scattered heart-attack patients were transported to a central treatment hospital in a system-wide, highly coordinated program of quick response, is illustrative. This presentation will show that the keys to success—including high rates of saving lives and Lean Six Sigma in general—boil down to just a few key methodologies, each focused on quick response. Lean Six Sigma healthcare, when practiced in this way, fosters status as a fixture in strategic management of the enterprise.

The presentation draws from and supplements a published article, Richard J. Schonberger, “Reconstituting Lean in Healthcare: From Waste Elimination (Lean Efficiency) toward ‘Queue-less” Patient-Focused Care (Lean effectiveness), Business Horizons, January-February, 2018.


Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

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