LEAN SIX SIGMA WORLD CONFERENCE
Point of Cause: The Step Before Root Cause
Presenter: Gregory Warren Robertson, Lean Strategy and Implementation Manager, Hallmark Cards, Kansas City, MO, USA
Co-Presenter: Nikki Morrow, Lean Strategy and Implementation Manager, Hallmark Cards, Kansas City, MO, USA
Keywords:Root Cause, Point of Cause, Problem Solving
While virtually all Lean Six Sigma practitioners understand the importance of identifying the root cause or causes for their problem, many overlook the important initial step of establishing the ‘point of cause’. Often confused with the actual problem, point of cause defines the conditions that created or contributed to the problem (what) as well as the physical time (when) and location or step in the process (where) the problem is occurring. If you can determine the what, when and where for your problem, you have a much better chance at determining the true root cause then potential solutions that are impactful, feasible and sustainable. The concept of point of cause can be difficult to grasp and define. This session helps clarify the mystery of point of cause through examples as well as a simple framework for structuring a point of cause statement. The session also includes an interactive group exercise to help cement the concept.