LEAN SIX SIGMA WORLD CONFERENCE
Quick Hit Projects for Fun and Profit!
Presenter: Bonnie K. Stone, Process Improvement Consultant, TTEC, Merritt Island, FL, USA
Hit projects, gamification,
“Quick Hit Projects for Fun and Profit!” Sounds like the perfect Lean Six Sigma Project, eh? Or perhaps
it’s a pipe-dream? Is it really possible to run a quick hit project that is profitable for the business and
also fun for the participants?
Much has been written about the profit of a project, the absolute necessity of a project with a strong
return on investment. After all, if there’s no return, why pursue the project?
Though not as much is made of it as ROI, the size or duration of a project is equally important. If a
project takes too long to execute its chances of ultimate success diminish as the duration draws out
longer. So properly scoping the project has a profound effect on ultimate success.
However, there is a third element that is often neglected and yet can have a
profound effect on the success of the project and the success of the entire organization. That third
element is FUN.
Lean Six Sigma projects are rightly executed by teams, and for these teams to succeed, the people in the
teams must be motivated. Too often, leaders attempt to create motivation via the stick, when a carrot
would work much better! Let’s find ways to make the project fun for the team.
There are lots of ways to do this, from reward systems to gamification, and perhaps gamification is the
most powerful. Gamification is literally the act of transforming a task, such as a project, into a game.
Games are challenging, the rules are clear, and they provide nearly instantaneous feedback (a score!).
The real-time feedback is sorely lacking in many projects, yet it is so fundamental to motivation.
This talk explores all three aspects: quick hit, fun, and profit, with the emphasis on FUN.