R-E-S-P-E-C-T – Find Out What It Means to Lean
Jennifer Hooks, Owner, Chief Process Consultant, Hooked on Performance Excellence (HOPE), North Charleston, SC, USA
Keywords: Lean, Emotional Intelligence, Leadership
Everyone wants it…Everyone needs it…but Everyone doesn’t know how to give it.
Queen of Soul Aretha Franklin said it best “All I'm askin' is for a little respect.”
Respect for People is one of the core pillars of Lean. Lean leaders must practice respect for people in order to drive organizational continuous improvement. When leaders challenge people to learn new ways of thinking and doing, we are showing them the best type of respect feasible. So how do leaders begin to show respect for people?
Begin practicing better Emotional Intelligence. Emotional intelligence (EQ) is not about being nice, nor is it about suppressing emotions; it is a proactive approach to managing emotions to show respect for people to achieve better bottom-line results. Put simply, emotions drive behavior and behavior drives performance that begins with giving respect.
This presentation highlights the different perspectives of emotional intelligence needed to show respect for people. EQ competencies: self-awareness, self-management, social awareness, and relationship management will be discussed. Participants will develop an understanding for Lean-to be successful, Lean leaders must make an effort to address these emotional competencies to foster respectful relationships and trust.