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Reducing Arrival to Provider Seen Time in the Emergency Department

Presenter: Jonathan Flanders, Director of Performance Excellence, Sky Lakes Medical Center, Klamath Falls, OR, USA

Co-Presenter: Anna Hess, Performance Excellence Partner, Sky Lakes Medical Center, Klamath Falls, OR, USA

Keywords: Lean Six Sigma, Value Stream Mapping, Standard Work

Industry: Healthcare

Level: Intermediate


ABSTRACT

Using the Lean Six Sigma methodology, a multi-function project team of front-line staff reduced the overall time it takes for a patient to see a Provider after arrival from an average of 47 minutes to 22 minutes. By applying Lean and Six Sigma tools under the DMAIC format, the team was able to use structure and data to determine sources of waste and variation. A vital part of the success of the team was shifting the culture of the department to believe and understand that all patients, regardless of how sick they are, should be seen in a timely fashion. The overall theme of the new design was "no butt hits a chair." Using tools such as value stream mapping and measurement system analysis, the team was able to streamline processes, more clearly define roles, and provide standard work for all stakeholders. 

The presentation will tell the story of the team walking through each phase of the DMAIC process highlighting key tools for each phrase used by the team members to solve a chronic problem for the department.


Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 20% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

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