SQDPG - Examples of Non Manufacturing Deployment Across the Enterprise

Ken Feldman, Ph.D., Senior Director, Dr Pepper Snapple Group, Plano, TX, USA

Keywords: Enterprise Deployment, Non-manufacturing, Examples

Industry: All

Level: Intermediate


SQDPG (Safety, Quality, Delivery, Productivity, Growth) is the balanced score card used by Dr Pepper Snapple Group to drive continuous improvement activities throughout the entire enterprise.This presentation will discuss specific examples for each of the platforms utilizing specific activities and projects that were NOT manufacturing in nature. The five examples will encompass activities in warehouse/delivery/merchandising for Safety, R&D for Quality, HR for Delivery, Marketing for Productivity and Sales for Growth. The combined benefits for these examples exceed millions of dollars in direct benefits along with softer benefits to our customers, employees and DPS. All of these examples are applicable to other companies and should provide sufficient food for thought such that they may start thinking how to more effectively deploy Lean Six Sigma throughout their Enterprises.


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  • Even though the deadline to submit a proposal has passed, you may still submit a proposal for consideration for substitutions
  • Notification Date: Authors will be notified by October 31, 2018
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Conference Chair's Message

Laura Martin-Samala

Continuous Process Improvement is not just something a Lean Six Sigma (LSS) practitioner helps organizations achieve, but is also a fundamental core competency of their personal make up. That is why  innovative companies are looking for people that use the LSS way of thinking at every level. In this age of “Big Data”, “IOT” and “AI”, ... read more