LEAN SIX SIGMA WORLD CONFERENCE
Saving Time and Money by Adding Value Through Purposeful Knowledge Management
Presenter: Dr. Cindy Young, Curriculum Developer/Instructor, Leidos, Virginia Beach, VA, USA
Keywords: Knowledge, Lessons Learned, Management
Have you ever managed a project and wish you would have known something that would have reduced your costs and schedule thereby saving the customer money and time? Did you brief your lessons learned only to find out someone else in your organization had experience that could save you money and time? What is lessons learned were gained before completion of the initiation phase of your project was completed or even started? Do you want to be purposeful in managing project knowledge across organizational lines? This session is for you! With the number of projects an organization may be supporting on behalf of a customer or internal to the organization, it is critical that knowledge is passed to other project managers and incorporated into a knowledge management plan within the organization. The Project Management Institute (PMI) identifies “Manage Project Knowledge” as part of the “Project Integration Management” Knowledge Area intersecting with the “Executing” Process Group and calls out “manage knowledge sharing and transfer” as part of the “Closing” Process Group in the Project Management Body of Knowledge. There is much more to read about managing knowledge in PMI’s PMBOK®. While PMI does call out tools and techniques of knowledge management, an organization should include a method for their knowledge management processes in which anyone in the organization can use and be able to identify when to use them. Knowing that not all projects occur in serial, but many times in parallel or even with a staggered timeline with the same objectives, there needs to be an organizational knowledge management plan that an organization can use to share and transfer knowledge between projects while they are moving through the phases of initiating through closing. This is where knowledge management is so important in organizations since the value of lessons learned while projects are still ongoing can save time, money, improve quality, reduce risk, all while adding value for both the organization and the customer. This session will be a presentation about knowledge management integration throughout the organization to support your project management improvement. The only bad lesson learned is one that is time late!