LEAN SIX SIGMA WORLD CONFERENCE
Shark Tank - Taking the "Bite" Out of Project Idea Generation
Presenter: Dave Harry PMP CSSBB LBC, Black Belt Trainer, Process Whisperer Consultants, LLC, Greeneville, TN, USA
Keywords:Six Sigma, Project Idea, Suggestions, Ideas, Green Belt, Engaging Employees
All organizations need to evolve and change to survive and grow. Within the conference focus areas "Deployment of Lean Six Sigma" and "Employee Engagement", improving organizational cultural change is key. Change management and focusing on the people and processes engaged employees and leads to sustainable cultural change. A true measure of sustaining is an organization’s continuous process improvement (CPI) initiatives and gaining a constant stream of new ideas from employees doing the work. Developing an engaged cadre of problem- solving employees is vital and necessary to improving the organizational culture. When management says, "We have a problem" we all want to see our employees raise their hands and say "Put me in Coach!" How do world- class progressive organizations effectively embrace this necessary change to sustain their process improvement initiatives? What is the best method: Top Down or Bottom Up? The presenter will explore and discuss the pros and cons of both "Top Down" and "Bottom Up" process improvement project idea generation, collection and evaluation systems. The presentation is based on a real case study of an industry-leading global manufacturer of refrigerated coolers. To change and sustain cultural change all employees of the entire organization must be engaged. This case looks at much more than putting up a few suggestion boxes or management dictating the projects that employees, or a few problem solvers, should work on this year. Worse yet, many organizations collect project ideas on an Excel spreadsheet kept only on a computer hard drive that no other employees will ever see. The Shark Tank TV program is an Emmy winning global TV hit based on the Japanese program Dragon’s Den. Shark Tank features aspiring entrepreneurs as they make business presentations to a panel of five "shark" investors, who then choose whether to invest as business partners. Based loosely on the hit TV program format, a process improvement program centered around the "Shark Tank" model works to help change and sustain an organization’s culture. This model best matches and applies to several industry areas including manufacturing, service, healthcare, construction, textiles and electronics. The presentation content matches several technical areas including:
• Beginners and Lean Six Sigma;
• Change Management;
• Deployment of Lean Six Sigma;
• Employee Engagement;
• Innovation and Lean Six Sigma;
• The People Side of Lean Six Sigma;
• Team Building. The case study application is broad and can easily be modified. The idea is innovative and ranges from basic to intermediate. No special software or applications are required.
Some props (i.e., shark hats) will make the program more engaging and fun. What are the possible benefits to your company and what you will learn?
• For Employees, the "Shark Tank" format is a fun and engaging method to enable sharing their best process improvement ideas while competing for rewards at several levels. The "Shark Tank" format formalizes rewards and recognition. It fosters peer pressure to find and present the best ideas before a panel of "Sharks" in the Shark Tank. • For Management and Senior Leadership, a "Shark Tank" is a method to sort through and rank many new process improvement ideas generated by employees. Ideas are regularly and visibly moved from ideas to action and support the Plan-Do-Check-Act cycle. Employees are recognized, and their families are involved and supporting the employee’s process improvement involvement.
• Attendees will learn to tailor a "Shark Tank" for their organization and change the culture from disengaged employees to a new culture of engaged and excited problem solvers with great ideas for the "Shark Tank".
• “Shark Tank” is a fun format that will improve employee morale. Employee engagement and excitement grows throughout the year and culminates with an awards ceremony with family members present.
• It is easy to implement. Required forms are minimal and it can be tailored to suit any organization. The Sharks can focus only on just one focused area such as safety, or they can focus on a broad range of key process improvement areas. In this 40 to 45 minute presentation, learn practical take-aways on how the Sharks and the “Shark Tank” format can lead to embracing change and “take the bite out” of encouraging new and innovative CPI ideas. Learning Outcomes 1. Importance of Idea Generation Generating Many Project Ideas is very important Quantity of ideas is key to engaging many employees Project Ideas should be Visible to Employees The Project idea vetting system should be transparent 2. Shark Tank Methodology is Unique “Shark Tank” Methodology Supports Rewards and Recognition happens throughout the year Recognition is visible to teams and employee family members 3. The “Shark Tank” Process is Fun and Scalable and apply to manufacturing, healthcare, service and many other industries.