LEAN SIX SIGMA WORLD CONFERENCE

Six Sigma for Operating Profit Maximization in Ship Assist at the West Coast of USA

Presenter: Dr. Ernesto Garcia, Director, Crowley Maritime, Jacksonville, FL, USA

Keywords:Profit Optimization, Regression, Simulation, Scenario, Analysis, Test Confirmation

Industry: Service

Level: Intermediate

ABSTRACT

Crowley is a U.S.-owned and operated marine solutions, transportation and logistics company providing ship assist services in the West coast of the USA. This paper presents the definition, measurement, analysis, improvement model, and control mechanism used to generate a working process that improves customer configurations for the Ship Assist line of business. Examples of how different configurations of clients, in a saturated market, affect the operating income and efficiency are described. The study shows before and after profitability and efficiency results for the Southern California market.