Specific Lean & Six Sigma Tools That Take You from Volume to Value in Healthcare

David Kashmer, Chair of Surgery, The Surgical Lab, LLC, New York, NY, USA

Keywords: Healthcare, Quality, Lean and Six Sigma Tools

Industry: Healthcare

Level: Intermediate


What’s worse: to work in a healthcare system that pretends everything is ok when things obviously are not ok, or to work in a healthcare system that looks to correct problems that may not even exist? Both are difficult scenarios, and each makes meaningful quality improvement difficult for different reasons. In this entry, let’s explore some tools to help recognize when a problem actually exists and how to guard against each of the extremes mentioned above. Where is the balance between tampering with a system and under-controlling for problems? Would you know whether you were in either situation?

If you’ve seen a process improvement system that seems to be based on someone’s gut feeling, one that is based on who complains the loudest, or one that is based more in politics than in actually improving things, read on…

The focus of this talk is to show how to use Statistical tools to improve and measure quality in a healthcare setting. These tools are not commonly used. We will go through examples of common healthcare mistakes and how to correct them using statistical process control.