Stuck in the Patient Referral Black Hole? Call Code Lean Six Sigma

Madhura Chandak B, Executive Director - Clinical Integration, John Peter Smith Health Network, Fort Worth, USA

Keywords: Health care, Optimization, Automation

Industry: Healthcare

Level: Intermediate

ABSTRACT

At JPS, the ambulatory consultation referral management process to the specialty clinics has lacked workflow efficiency. It has caused delay in patient care and dissatisfaction amongst the members of care team as well as the patients and families. Application of the Lean Six Sigma principles, DMAIC methodology and Business Process Reengineering (BPR) has resulted into 36% reduction in non-value-add activity. The key success strategies included JPS Connection Exclusion rule implementation, roll out of standard operating procedures (SOP) and compact automation in the electronic health record (EHR). Optimization of this workflow has offered a solid foundation for effective closed loop referral management.

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Conference Chair's Message 

Joel Smith

Continuous Improvement is not just something a Lean Six Sigma (LSS) practitioner leads their organization in practicing, but is also a core competency of their professional makeup. That is why more and more innovative and leading companies are looking for leaders that use the LSS way of thinking in everything they do within their organization.

In this era of data science and machine learning, the ability to connect the dots for end to end solutions across the boundaries of people, process and systems is the key to success. This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.