• Tales of The Force, Case Studies in Structured Problem Solving

Tales of The Force, Case Studies in Structured Problem Solving

Presenter: Beverly Daniels, Sr. Director Operational Excellence, IDEXX, Westbrook, ME, USA

Keywords: Structured Problem Solving, Root Cause Analysis, 5-Why

Industry: Automotive, Aviation/Space, Manufacturing

Level: Intermediate


Too frequently I hear from colleagues and students that they are confused about how to actually use the 'standard' statistical tools and methods to solve complex problems. Confusion surrounds which tool to use, how to use it, when to use it and most importantly how to use it when ideal conditions aren't met. This confusion is further magnified by the well-intended traditional suggestion of a fishbone diagram to frame the root cause search. Black Belts and Quality professionals aren't statisticians; they are problem solvers. Today's complex problems need a robust approach that everyone can use and understand. 

This presentation provides an alternative to the fishbone diagram and 'isolated' statistical analysis tools. Specific tools will be introduced and explained in the context of a robust diagnostic method that allows the user to 'peel back the onion' of complex problems. These tools and methods have been used to successfully solve hundreds of seemingly impossible problems over the last 20 years. Three different case studies (mechanical, electrical and chem/bio systems) will be presented. While these represent 3 very different systems, the presentation will focus on the tools and methods rather than the scientific intricacies of the different disciplines. Overly sophisticated statistical and scientific jargon will be avoided. Humor, real-life stories, and well-crafted visuals make this a compelling presentation. 

Additional resources will also be provided to the attendees to augment their learning and enable adoption of the tools and methods after returning from the conference.

Conference & Exhibitor Registration will start on
October 9, 2018


  • Even though the deadline to submit a proposal has passed, you may still submit a proposal for consideration for substitutions
  • Notification Date: Authors will be notified by October 31, 2018
  • Please see the Proposal Submission Guidelines here

Conference Chair's Message

Laura Martin-Samala

Continuous Process Improvement is not just something a Lean Six Sigma (LSS) practitioner helps organizations achieve, but is also a fundamental core competency of their personal make up. That is why  innovative companies are looking for people that use the LSS way of thinking at every level. In this age of “Big Data”, “IOT” and “AI”, ... read more