Lean Six Sigma Analytics for Human Services Providers
For far too long many human service programs aimed at enhancing the well being of citizens have missed the mark in numerous ways. It can be said that “well-oiled” machines have extreme waiting lists and are at times not able to assist a person in immediate crisis. While on the other hand, studies show that “mom and pop” organizations who are in some cases just starting up and have the bandwidth to aid an individual, do not have the resources to properly set up operations and scale their organizations.
As a Project Management Consultant with a M.S in Human Services I see the coin on both sides and work with many organizations across the country to aid them in implementing healthy community based programs. There is a repeated trend among human service providers-the lack of understanding the necessity of an operational blueprint. Regrettably, this is sometimes confused with a strategic plan and or business plan. This presentation will explain:
•The basic importance of DMADV in order to deploy robust operations, create sustainability and increase opportunities for revenue.
•How these guidelines when applied with LSS analytics will save a provider time, resources and finances (reducing muda).
•The pros and cons of when such methodologies are not carried out for nonprofits and or for profit human service organizations. At the end of the day, when working in the human services field, it is imperative that the service delivery of a program is operating at its maximum present day potential. This includes a collaborative approach with regards to the organization’s systems, processes and the people conducting the scope of work.
Without mapping out the route in which each operational quadrant will run, the life cycle of the program will be off kilter. And while sprints can take place when program evaluations are performed, it should be noted that a breakdown or bottleneck can be detrimental to someone in the underserved and underrepresented population.