Ten Critical Xs for a Successful Transactional Rapid Results Kaizen
Marilyn Monda, CEO, Monda Consulting LLC, San Diego, CA, USA
Keywords: Kaizen, Transactional Kaizen, Experimental Design
This presentation will reveal the secrets of how to successfully plan, implement and sustain results for a Rapid Results Kaizen for transactional (non-manufacturing) processes. The presentor, a pacticioner that has run more than 70 transactional Rapid Results Kaizen workshops will inform and interact with the session participants.
Transactional Rapid Results Kaizens combine the best of manufacturing kaizens, workout prinicples and process analysis tools. They run 2-3 days and produce recommendations that can be implemented immediately or in 30, 60, 90 days. Transactional Rapid Results Kaziens can be applied to a multiple of industries - Finance, Health Care, Education/Training, Customer Service, Software, Government and Service to name a few. In fact, since even in manufacturing-based organizations there are plenty of transactional processes that can be improved using a Rapid Results Kaizen, such as Human Resoures & Reasearch & Development; Transactional Rapid Results Kaizens have a wide application area.
The review of the Ten Critial Xs will generally follow the timeline of planning and executing the workshop and include Sponsor, Environment, Role mapping, Process Scope, Interviews, Process Knowledge; People, Engagement, Focus, and Follow up.
Using an Experimental Design analogy, and with plenty of real life examples to show their value, attendees will learn about the critical Xs, their best level settings, and their realitive factor effects (importance). Theoretical Effect Plots for the critical Xs will be shown. The potiential for interactions between the critical Xs will be considered through a real time, in-session use of a potential interaction table.
Attendees will leave the session with clear idea of what makes a Transactional Rapid Results Kaizen a unique and powerful methodology. They will gain a deeper understanding of how a successful transactional Kaizen is planned, executed and sustained. Using an experimental design analogy, Participants will also gain an appreciation for the which of the critical Xs are most important and through the examination of potential interactions which of the critical Xs are robust, and more importantly, which are not.