The Continuous Transformation Journey of an 82-Year Old, Fortune 150 Technology Company

Presenter: Mary Beth Edwards, Vice President, Global Business Operations, Arrow Electronics, Inc., Centennial, CO, USA

Keywords: Innovation, Transformation

Industry: All

Level: Intermediate


Back in 1935, Arrow Electronics operated a single, spare-radio-parts store in Manhattan. Today, it’s a $23 billion global technology-solutions provider that runs one of the largest and most complex technology supply chains in the world. Arrow has also built a highly differentiated “sensor to sunset” offering that is positioning the company to capitalize on the emerging multi-billion-dollar internet of things (IoT) market.

How did this 82-year-old technology company succeed in continuously transforming itself and staying relevant in the rapidly changing technology space of the past century, particularly when so many others failed?

In this session, hear from Arrow’s Vice President of Global Business Operations about how the company has utilized Lean Six Sigma and continuous process improvement principles to stay nimble, responsive and thinking Five Years Out throughout its storied 82-year history. Learn how Arrow rolled out LSS to enable new systems transformation and how its recent recommitment to continuous improvement has reinvigorated its people, processes and performance, and contributed to back-to-back LSS “Innovation of the Year” award wins the past two years.


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  • Even though the deadline to submit a proposal has passed, you may still submit a proposal for consideration for substitutions
  • Notification Date: Authors will be notified by October 31, 2018
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Conference Chair's Message

Laura Martin-Samala

Continuous Process Improvement is not just something a Lean Six Sigma (LSS) practitioner helps organizations achieve, but is also a fundamental core competency of their personal make up. That is why  innovative companies are looking for people that use the LSS way of thinking at every level. In this age of “Big Data”, “IOT” and “AI”, ... read more