The Human Side of Change Leadership


Susan LaCasse, Chief Leaderscaper, Leaderscapes, LLC., Marine on Saint Croix, MN, USA


Leadership, Culture, Resistance





When asked, most people will say they embrace the opportunity to change. But if we are totally honest, given a choice we’d prefer to do nothing, rather than spend what feels like extraordinary effort to stop doing something in our comfort zone to start something that would be good for us in the long run. Meaningful behavioral change is very hard to do — even when we choose change for ourselves. It’s hard to initiate the change, even harder to stay the course, and hardest of all to make the change stick.

As a change leader, you drive change in your organization. Everyone is watching, counting on measurable results. Mastery of the continuous improvement tools is important, but a change leader's job is more than tool implementation. Your success depends on your ability to engage, inspire, and influence people to learn and adapt today and every day. Culture change is the ultimate goal. The tools are straightforward, logical and predictable. Math is math. People are more of a mystery -- both unique and the same, variable and predictable. Understanding the human side of change is essential to success.

In this session, we will explore the human side of change. Learning objectives: - understand the natural human condition as it relates to change and change resistance- understand why structure (and discipline in using it) is an essential tool for sustaining change- understand the connection between change tools, individual character development & culture transformation- apply this understanding for improved self-awareness as a change leader.

Please select the relevant Registrant Type from: a) Conference & Workshops; b) Exhibits & Sponsorship; c) Speakers & Co-Speakers

Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Tuesday, March 12, 2019,
6 PM-7 PM

Please download the Speaker Instructions here

Conference Chair's Message 

Joel Smith

Continuous Improvement is not just something a Lean Six Sigma (LSS) practitioner leads their organization in practicing, but is also a core competency of their professional makeup. That is why more and more innovative and leading companies are looking for leaders that use the LSS way of thinking in everything they do within their organization.

In this era of data science and machine learning, the ability to connect the dots for end to end solutions across the boundaries of people, process and systems is the key to success. This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.