LEAN SIX SIGMA WORLD CONFERENCE ABSTRACT

The Human Side of Change Leadership

Presenter:

Susan LaCasse, Chief Leaderscaper, Leaderscapes, LLC., Marine on Saint Croix, MN, USA

Keywords:

Leadership, Culture, Resistance

Industry:

Manufacturing

Level:

Basic

When asked, most people will say they embrace the opportunity to change. But if we are totally honest, given a choice we’d prefer to do nothing, rather than spend what feels like extraordinary effort to stop doing something in our comfort zone to start something that would be good for us in the long run. Meaningful behavioral change is very hard to do — even when we choose change for ourselves. It’s hard to initiate the change, even harder to stay the course, and hardest of all to make the change stick.

As a change leader, you drive change in your organization. Everyone is watching, counting on measurable results. Mastery of the continuous improvement tools is important, but a change leader's job is more than tool implementation. Your success depends on your ability to engage, inspire, and influence people to learn and adapt today and every day. Culture change is the ultimate goal. The tools are straightforward, logical and predictable. Math is math. People are more of a mystery -- both unique and the same, variable and predictable. Understanding the human side of change is essential to success.

In this session, we will explore the human side of change. Learning objectives: - understand the natural human condition as it relates to change and change resistance- understand why structure (and discipline in using it) is an essential tool for sustaining change- understand the connection between change tools, individual character development & culture transformation- apply this understanding for improved self-awareness as a change leader.