LEAN SIX SIGMA WORLD CONFERENCE
“The Winds of Change” Sailing Your Project to Success
Presenter: Jennifer Hooks, Director Performance Improvement, Medical University of SC, Charleston, SC, USA
Keywords:Change Management, Culture, Emotions
: “The wind of change, whatever it is, blows most freely with an open mind” Katherine Whitehorn. Change is difficult for project teams because people find change to be disruptive to their daily work; it creates fear and anxiety of something new. Lean Six Sigma practitioners are often responsible for leading stakeholders through project execution which involves readying them for changes brought about by the project. No matter which side of change we are on, we all go through various stages before reaching acceptance of and commitment to change. This presentation uses a real-life project change initiative taken from the headlines! Participants will gain hands-on practice using five basic tools to facilitate discussions among project members to gain better understanding of support and resistance to change initiatives.