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LEAN SIX SIGMA WORLD CONFERENCE SPEAKER

BIOGRAPHY 

Elisa Torres

Process Improvement Project Manager, BayCare Health System, Clearwater, FL, USA

 

Elisa Torres is a Performance Improvement Project Manager at BayCare Health System (BayCare) in Clearwater, FL. She has over 20 years of professional experience in the areas of healthcare, commercial finance, customer service, collections, billing, marketing, risk management and internal consulting.

The following is a summary of Elisa’s accomplishments at BayCare:

  • Conducted Lean Six Sigma project to create a central registration process, reduced waste by 33%, team achieved or exceeded goal 12 out of 12 months, and improved patient satisfaction scores as follows:

o Patient/customer recommends facility: from 76% to 83%

o Friendliness of staff: from 78% to 86%

  • Facilitated a DMADV team to create “small to medium box” design templates for ambulatory services
  • Led Emergency Department team to reduce throughput time by 50 minutes
  • Project Manager on reducing Hospital Acquired Infections, achieved a cost savings of $1.2M and won the 2016 Cost Award
  • Organized Pediatric Catheter Project Team to increase on time starts by 20% and the project won for Best Service Award 2011

Prior to joining BayCare, Elisa was a Black Belt at Tech Data for 3 ½ years and led process improvement projects in the Finance, Accounting, and Marketing areas and consulted internally on Human Resources, Information Technology, Purchasing and Sales projects.

Before Tech Data, Elisa spent 12 years with GE Commercial Finance, 2 years as a Black Belt, working with Commercial, Government, and State and Local accounts. She held various positions with increasing responsibilities in the Accounts Receivable, Billing, Customer Service, Internal Control, and Quality Departments. She was a GE Hispanic Forum Hub Leader and a member of the GE Women’s Network.

Elisa has successfully designed and reengineered improvement programs. She assisted with the design of an IT navigation tool for use between the Marketing Services and Accounting Departments to decrease the lag time from set up to closure of marketing accounts. This led to capturing 100% of the marketing dollars spent and created a customer reward system which generated $1.1M in revenue. She also led the reengineering of a Risk departmental process (known as “Quote to Cash”) by working with internal and external customers to minimize the financial risk associated with establishing customer accounts. The result was a reduction in lead time to set up accounts from 7 days to 1 day with reduced risk.

Elisa holds a Bachelor of Arts in Business Management from Eckerd College (St. Petersburg, Florida) and her Master of Business Administration from the University of Miami (Miami, Florida). She earned her Black Belt certification while at GE Commercial Finance. She has been with BayCare for 8 years.

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 20% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.

You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)

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