United States Postal Service Lean Six Sigma Maturity and Lessons Learned

Presenter: Rick Thompson, Black Belt, United States Postal Service, Washington, DC, USA

Co-Presenter: Jason Hewitt, Black Belt, United States Postal Service

Keywords: Lessons Learned, Maturity

Industry: Government

Level: Intermediate


The presentation will cover the maturity and journey of the United States Postal Service from the initial deployment of Lean Six Sigma and the lessons learned to date. Lessons learned covered will be benefit validation of savings, training and certification management, project identification and selection criteria, project best practices and knowledge share, etc.

Other concepts covered will be next steps of the deployment moving into the future as the Operational Excellence System is deployed. Management structure and mindset shift in the USPS OPEx system and cultural change will be discussed. Employee engagement in the daily continuous improvement culture and the sustainment of the culture will be covered.

Please select the relevant Registrant Type from: a) Conference & Workshops; b) Exhibits & Sponsorship; c) Speakers & Co-Speakers

Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Tuesday, March 12, 2019,
6 PM-7 PM

Please download the Speaker Instructions here

Conference Chair's Message 

Joel Smith

Continuous Improvement is not just something a Lean Six Sigma (LSS) practitioner leads their organization in practicing, but is also a core competency of their professional makeup. That is why more and more innovative and leading companies are looking for leaders that use the LSS way of thinking in everything they do within their organization.

In this era of data science and machine learning, the ability to connect the dots for end to end solutions across the boundaries of people, process and systems is the key to success. This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.