United States Postal Service Lean Six Sigma Maturity and Lessons Learned

Presenter: Rick Thompson, Black Belt, United States Postal Service, Washington, DC, USA

Co-Presenter: Jason Hewitt, Black Belt, United States Postal Service

Keywords: Lessons Learned, Maturity

Industry: Government

Level: Intermediate


The presentation will cover the maturity and journey of the United States Postal Service from the initial deployment of Lean Six Sigma and the lessons learned to date. Lessons learned covered will be benefit validation of savings, training and certification management, project identification and selection criteria, project best practices and knowledge share, etc.

Other concepts covered will be next steps of the deployment moving into the future as the Operational Excellence System is deployed. Management structure and mindset shift in the USPS OPEx system and cultural change will be discussed. Employee engagement in the daily continuous improvement culture and the sustainment of the culture will be covered.


  • Conference & Workshops
  • Exhibits & Sponsorship
  • Speakers & Co-Speakers
Please select the relevant registrant type, and register early.


  • Even though the deadline to submit a proposal has passed, you may still submit a proposal for consideration for substitutions
  • Notification Date: Authors will be notified by October 31, 2018
  • Please see the Proposal Submission Guidelines here

Conference Chair's Message

Laura Martin-Samala

Continuous Process Improvement is not just something a Lean Six Sigma (LSS) practitioner helps organizations achieve, but is also a fundamental core competency of their personal make up. That is why  innovative companies are looking for people that use the LSS way of thinking at every level. In this age of “Big Data”, “IOT” and “AI”, ... read more