LEAN SIX SIGMA WORLD CONFERENCE
Using Lean Philosophy To Reduce the Cycle Time of Recruitment Process
Presenter: Dr. Yousuf Al Khamisi, Lean Practitioner, Sultan Qaboos University, Muscat, Oman
Keywords:Cycle Time (CT), Recruitment Process (RP), Value Stream Mapping (VSM), Sultan Qaboos University
Implementation of Lean in healthcare and the broader public sector are often studied. As so many authors stated, Lean started in the 1940s but it was launched in the healthcare system in 2002. At Sultan Qaboos University Hospital (SQUH) in Muscat, the current Recruitment Process (RP) is taking up to 9 months starting from receiving the request till the new employee starts working in the concern department. The available statistics at recruitment section estimated the Cycle Time (CT) of RP from 176 - 261 Working Days (WDs). Objectives: This paper aims to decrease this CT and to create a Standard Operating Procedure (SOP) for it. There was an agreement to reduce the RP’s CT by 30% (52 – 78 WDs) by June 2019. Method: At the beginning of February 2019, the charter of Lean project have been agreed between sponsor, champion and Lean practitioner. A team has been created to achieve the project’s objectives. This team is consisting of a sponsor, champion, lean practitioner and team members. The research team will use lean concept as a tool to identify root causes, re-map the value stream and suggest countermeasures to achieve the targeted outcomes. Results: The team has suggested 16 countermeasures to overcome the above problems. These solutions have been prioritized based on their easiness for implementation and their level of impact. At the end, the CT has been reduced from 372 WDs to 224 WDs and from 146 WDs to 88 WDs (40% reduction). However, the process efficiency rate did not change after the implementation of the countermeasures.