Voice of the Customer and Lean Six Sigma Powerhouse
Tony Belilovskiy, President/Principal Consultant, C3 Excellence, Sarasota, FL, USA
Keywords: Voice of the Customer, Lean Six Sigma, Integration
Combining Voice of the Customer and Lean Six Sigma into one webinar is the most powerful accelerator for enhancing your organization forward, clearly defining and integrating VOC, Lean, DMAIC and Design for Six Sigma, and achieving a high-performance culture.
Most executives and change leaders emphasize that customer experience and excellent service are top priorities and keys to success. This session is all about how to achieve those goals with speed and simplicity. The answers combine unconventional thinking with Lean Six Sigma to achieve outstanding results well beyond the norm.
The magnitude of the challenge becomes clear when you ask any ten employees (a) what “service” means, (b) who “the customer” is, or (c) what customers’ top priorities are. How can we have evidence-based enterprise direction when we aren’t clear who to get the evidence from, what to ask, and what to do with what they tell us? We can fix this by using a new paradigm and pragmatic method for achieving unambiguous agreement on the answers to these essential questions. Your goals for understanding, measuring, and satisfying customers are suddenly simplified and magic happens. If you are impatient for transformative results and are an executive, change agent, product development manager, project leader, innovation leader, process improvement leader, or aspiring Lean Six Sigma practitioner, this jargon-free session is for you.
This session combines the power of an unconventional Voice of the Customer methodology with Six Sigma core concepts, creating a continuous feedback loop to power your continuous improvement initiatives. The constant feedback for Define part of DMAIC, translation of VOC data into CTQ requirements, Design for Six Sigma introduction are just a few topics that will be discussed and presented in this presentation.