LEAN SIX SIGMA WORLD CONFERENCE SPEAKER
Neal R. Wendt
Fellow, Lean Healthcare Institute, American Epilepsy Institute, Austin, TX, USA
Neal Wendt, M.S., M.A. is a healthcare entrepreneur, a healthcare consultant and a Fellow of the Lean Healthcare Institute, where he specializes in Lean Six Sigma healthcare redesign, business model reengineering, organizational leadership and strategic planning. He is currently working to open the first stand-alone pediatric epilepsy hospital in the United States, after previously working with primary and secondary clinics on systems improvement and operational innovation.
He is also a specialist in Lean Six Sigma Manufacturing, Business Process Reengineering, Teamwork, Leadership, Technology Commercialization, as well as Strategic Planning.
Throughout his time as a healthcare consultant Neal has worked many interesting and successful Lean implementations from non-profit community clinics, secondary specialists care, psychology divisions of nursing home, and labor-delivery divisions within major hospitals. Of his many experiences eliminating waste wihtin healthcare his most notable improvements include a 56% increase in annual revenue, combined with an 81% EBITDA increase based only a 32% increase new patients’ year-to-year.
For one healthcare entity he created an entire Lean program, directed 7 courses; slashed cycle time 51%, from 85 minutes to 42 minutes all while creating ‘visit to solution’ ratio metric of 1.34. His most proud achievement towards Lean in healthcare is inventing the ‘Single Patient Flow’ system that saw 12 Service Lines accomplish the ‘Perfect Patient’ diagnosis all of these innovative Lean implementations led to an increase of the #1 revenue service line production 165%.
At GE Oil and Gas Neal's biggest achievement was eliminating Regulator chatter, an industry wide defect that had plagued Subsea Drilling for over 25 years; it was the #1 rig downtime contributor and cost the industry over $300M a year in lost revenue. He also created the Lean Program at the Mechanical Control Pod Service Center, achieving an Off-Truck-On-Truck lead time decrease that had a direct increase of over $1M in margin. Neal was responsible for 47% decrease in Rig downtime, saving customers over $12M in lost revenue annually, by eliminating key failure modes of the BOP Mux Pod Parts. He then went on to further improve product life cycle by redesigning the Shear Seal Valve to eliminate key failure modes directly related to 12% of total rig downtime at a customer cost of $31M a year. He is a certified instructor of the DMAIC GB initial course and has taught it in both Spanish (1x) and English (5x), with an average Net Promoter Score of 89.21%. Neal is fluent in Spanish.
He has numerous patent applications filed within the Mechanical Controls components family. He is also a SME on industry Riser Runners, as well as Spiders and Gimbals, having done multiple customer rig visits to lean out rig standard operating procedures. His due diligence and lean expertise led to a single rig customer savings of $5.7M a year. He is fully Rig Certified (Gulf of Mexico).
Neal joined GE after proudly serving his country with the US Air Force, where he achieved the rank of Captain. Neal has been stationed in England, Afghanistan, and South Carolina. Throughout his time in the Air Force, Neal directed the operational security of $30M Defense Information System Agency assets responsible for communication of 155 embassies around the world, led the system design and integration for two weapon systems spanning 15 countries, and was awarded a Bronze Star for the 72 convoys he conducted as Ground Forces Commander throughout Kabul as well as his accomplishments serving as the sole US Liaison Officer in establishing the Afghan National Army Special Forces.
In 2012 he donated Bone Marrow to a 19-year-old female with Leukemia, motivated by the news she would survive, he then led a weeklong awareness campaign drive that was directly responsible for registering 1220 new members in the Bone Marrow National Registry.
Neal is a graduate from the United States Air Force Academy where he played Division 1 football until a knee injury forced him to become the Lead Recruiting Coordinator for the largest Division 1 recruiting program in the nation. He has a MA in Organizational Leadership from Gonzaga University, and a MS in Technology Commercialization from the McCombs School of Business at the University of Texas.